Tiffany Stosich
Melba,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and detail-oriented with lots of experience in a variety skills. I persist at the task at hand.
Overview
26
26
years of professional experience
Work History
Real Estate Assistant
Self Employed Services
Melba, Idaho
2010.08 - Current
- Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
- Coordinated open houses and showings for potential buyers and sellers.
- Compiled data from multiple sources to create detailed reports on the local housing market.
- Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
- Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their real estate transactions.
- Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
- Created marketing materials such as flyers, brochures and postcards to promote properties listed by the company's agents.
- Facilitated communication between clients, lenders, attorneys, title companies and other parties related to a transaction.
- Attended meetings with clients to discuss purchase options and provide professional advice regarding available properties.
- Updated online listings regularly using MLS software programs such as Realtor.com or Zillow.
- Assisted realtors with private viewings, enabling clients to see available properties.
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
- Followed up with prospects throughout sales processes to offer assistance.
- Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
- Coordinated listing photography sessions to present properties to general public.
- Organized and maintained systems to track leads coming from social media, website and other funnels.
- Assisted in preparing and distributing marketing materials for property listings.
- Facilitated communication between real estate agents, clients, and external partners.
- Managed calendar and scheduled appointments for real estate agents.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Substitute Teacher, K-12
Melba School Disttrict
Melba, Idaho
2020.09 - 2022.05
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Adapted lesson plans to meet the individual needs of each student.
- Enforced school policies regarding discipline, attendance, dress code.
- Maintained accurate records of student attendance, grades and behavior reports.
- Modified instructional materials as needed for special education students.
- Instructed small groups or individual students who need extra help or attention.
- Established positive relationships with administrators, teachers and parents.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Provided notes and reports on school day activities to primary teacher.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Fostered a positive learning environment that promoted mutual respect.
- Collaborated with regular teachers to ensure continuity of instruction.
- Maintained classroom order and enforced school and class rules.
- Followed established lesson plans to continue learning trajectory.
- Explained assignments and relayed information from lead teacher.
- Left notes for head teacher about notable students, events and problems.
Direct Sales Representative
Scentsy
Meridian , Idaho
2005.03 - 2008.05
- Developed and implemented sales strategies to increase customer base.
- Conducted market research and identified potential customers for products.
- Attended trade shows, conferences, and industry events to promote products.
- Maintained up-to-date knowledge of company's products and services.
- Provided product demonstrations to potential customers.
- Responded promptly to customer inquiries and requests for information.
- Resolved customer complaints in a timely manner.
- Managed inventory levels to ensure adequate supply of products on hand.
- Prepared presentations to introduce new products or services to prospective clients.
- Negotiated contracts with vendors and suppliers for purchase of necessary materials and equipment.
- Planned and executed field visits to meet with existing customers and generate new business opportunities.
- Generated leads through cold calling techniques.
- Identified target markets for direct sales campaigns.
- Participated in team meetings to discuss strategies for achieving goals.
- Followed up with customers post-sale to ensure satisfaction with their purchase experience.
- Provided training sessions for new employees on direct sales techniques.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Visited potential and current customers at personal and business locations to promote products.
- Demonstrated product features to align with customer needs.
- Hired and motivated high-performing sales team.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Operated register, handled cash and processed credit card transactions.
- Recruited, hired and trained new hires to optimize profitability.
Merrill Lynch
Operations Department
Boise, Idaho
1999.09 - 2004.02
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
CNA Medical Billing and Coding
St. Alphonsus Regional Medical Center
Boise, Idaho
1998.09 - 1999.09
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Implemented best practices in coding standards and techniques for clean code development.
- Analyzed user requirements to determine coding needs and develop appropriate solutions.
- Responded to coding questions from callers and other internal departments.
- Accurately assigned codes using software and official print copy of code book.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Reviewed clinical data from medical records to assign ICD, CPT, and HCPCS codes.
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Resolved coding discrepancies and denials to maximize reimbursement.
- Streamlined day-to-day office processes to meet long-term goals.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Education
Medical Billing And Coding Certification - Medical Assisting
At-Home Professions
Fort Collins, CO2005-10
Certification - Certified Nursing Assistant
CNA Certification
Boise, ID1998-05
Some College (No Degree) - Health And Finance
University of Phoenix Online
Boise, IdahoSkills
- Project Management
- Escrow Paperwork
- Real Estate Purchase Contracts
- Multitasking and Organization
- Flexible Schedule
- Client Correspondence
- Property Information Filing
- Purchase Agreement Preparation
- Property Listing Management
- Phone and Email Etiquette
- Decision-Making
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Administrative Support
- Dispute Resolution
- Real Estate Law
Quick learner
Time management
Computer Technology
Medical Knowledge and Charting
Insurance Knowledgeable
Billing and Coding Services
Timeline
Substitute Teacher, K-12
Melba School Disttrict
2020.09 - 2022.05
Real Estate Assistant
Self Employed Services
2010.08 - Current
Direct Sales Representative
Scentsy
2005.03 - 2008.05
Merrill Lynch
Operations Department
1999.09 - 2004.02
CNA Medical Billing and Coding
St. Alphonsus Regional Medical Center
1998.09 - 1999.09
Medical Billing And Coding Certification - Medical Assisting
At-Home Professions
Certification - Certified Nursing Assistant
CNA Certification
Some College (No Degree) - Health And Finance
University of Phoenix Online