Tiffany Stretton
Fulton,USA
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
13
13
years of professional experience
Work History
Account Manager
aldi national - climate pros llc
05.2023 - Current
- Serve as main point of contact for our customer Aldi
- Executed strategies to meet margin objectives for the account.
- Generate and dispatch invoices, subcontractor purchase orders, and quotes.
- Monitor and track Preventative Maintenance at stores
- Supported management in maintaining adherence to safety regulations within the facility.
- Currently managing a team of 8 (5 coordinators & 3 billers)
- Performs job with continuous awareness of process improvement
- Performs the same duties as account management coordinator as needed
Account Management Coordinator
Walgreens/ Aldi - climate pros llc
02.2022 - 05.2023
- Supervised and organized all active dispatches efficiently.
- Follow up with branches for updates on all work orders including parts
- Ensure all proper notations make it into Service Channel and Fieldjetics
- Monitor and track Preventative Maintenance work orders and pull through work orders
- Ensure aging dispatches are followed up on timely
- Collaborated with technicians to resolve third-party system issues.
- Provide simple guidance to technicians in the field as needed
- Generated quotes and processed them in Service Channel to obtain approvals.
- Provides direct assistance as needed to the account manager and other members
- Acts as main liaison for all concerns within assigned sector.
- Has developed productive working relationships with Aldi management teams
Municipal Bookkeeper
City of Savanna
01.2019 - 02.2022
- Compiled agenda and associated documents for Council packets in advance of meetings.
- Publishes agenda prior to meetings in accordance with Illinois regulation.
- Develop annual City budget proposal for Council review and approval.
- Generated monthly financial reports for department heads and City Council.
- Develop budget revisions for Council assessment and ratification adhering to Illinois standards.
- Prepare, maintain, and report where required by the state Finance Reports for all departments.
- Prepare, maintain, and submit all annual reports required by the state.
- Retain and store all City records in compliance with state retention laws.
- Oversaw documentation and compliance for licenses authorized by City Council.
- Complete, maintain, and issue all payroll checks and reports.
- Withhold, report, and pay all withholding taxes per state and federal regulations.
- Generate and submit payroll reports per state and federal regulations.
- Maintain payroll and accounts payable records and issue W2 & 1099 forms as appropriate.
- Processed necessary unemployment documentation.
- Manage/administer employee benefits.
- Track and report vacation, holiday, and sick time usage.
- Oversaw operations of utility billing department.
- Maintain delinquent account list and issue required letters and final notices.
- Serve as Accounts Payable Officer for the City.
- Record receipt of all payments to the City and make deposits, reconciling all accounts monthly.
- Balance and maintain petty cash.
- Interact with residents and officials to answer questions, field concerns and direct to appropriate resources, explain City and State codes, etc.
- Serves as a FOIA Officer for the city responding to important and sensitive request received under the Freedom of Information Act.
- Directed municipal election operations and executed official oath protocols.
- Attend workshops, seminars, and conferences as approved to further develop knowledge, skills, and understanding of county, state, and federal regulations pertinent to City operations.
- Maintain/administer City Facebook and web page.
Utility Billing Clerk
City of Savanna
02.2015 - 01.2019
- Responsible for maintenance of utility records for all sewer & water accounts.
- Receives utility payments and other revenue payments.
- Successfully obtains and balances a cash drawer.
- Post and balances on cash reports.
- Applies penalties on past due bills.
- Prepare shut off notices.
- Performs utility account collection activities for severely past due accounts.
- Process all service order requests.
- Assist meter readers in obtaining accurate information by updating service changes and uploading the most up to date information.
- Provides reception services at City Hall by answering all phone calls, fax machine, public works radios and personal inquiries.
- Produces letters, and memoranda, reports, tabulations and other materials as requested.
Insurance Agency Customer Service Representative
Miner Agency Inc.
04.2013 - 02.2015
- Providing prompt, accurate, friendly service by responding to inquiries from existing policyholders and potential customers.
- Responsible for providing details about insurance coverage, policy changes, claim status, and billing with customers.
- Executed transactions, policy adjustments, and endorsements as required.
- Responsible for updating customer information in office internal software.
- Arranged meetings with current policyholders.
- Distributed monthly commissions through internal software.
Certified Professional Coder
Northern Radiology Imaging
08.2012 - 02.2013
- Company Overview: Watertown, NY
- Reading and analyzing patient records.
- Determine the correct codes for patient records to bill insurance.
- Managing patients personal medical records while ensuring HIPAA regulations.
- Interacting with physicians and assistants to ensure accuracy.
- Watertown, NY
Education
Bachelors Degree - In Progress
University of Phoenix
Associates Degree - undefined
University of Alaska Fairbanks
Pre-requisites - undefined
Western Illinois University
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Strategic planning
Timeline
Account Manager
aldi national - climate pros llc
05.2023 - Current
Account Management Coordinator
Walgreens/ Aldi - climate pros llc
02.2022 - 05.2023
Municipal Bookkeeper
City of Savanna
01.2019 - 02.2022
Utility Billing Clerk
City of Savanna
02.2015 - 01.2019
Insurance Agency Customer Service Representative
Miner Agency Inc.
04.2013 - 02.2015
Certified Professional Coder
Northern Radiology Imaging
08.2012 - 02.2013
Bachelors Degree - In Progress
University of Phoenix
Associates Degree - undefined
University of Alaska Fairbanks
Pre-requisites - undefined
Western Illinois University