Tiffany Strickland
Waverly Hall,GA
Summary
Organized Office Assistant known for high productivity and efficient task completion. Skilled in time management, data entry, and customer service. Excel in communication, adaptability, and problem-solving to enhance office operations.
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Seasoned Catering Manager with proven track record in overseeing successful high-volume banquet operations. Skilled in managing teams, coordinating logistics, and maintaining quality standards for culinary offerings. Demonstrated ability to build strong client relationships and contribute to business growth through strategic planning and execution. Notable strength lies in problem-solving, multitasking, and leadership skills that ensure seamless event execution.
Overview
15
15
years of professional experience
Work History
Office Assistant
BR&R/Pops Place
Ellerslie, Georgia
01.2010 - 04.2025
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Maintained an organized filing system of paper documents and electronic files.
- Managed inventory of office supplies and placed orders when needed.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Answered phone calls and directed them to appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained confidentiality of sensitive information and documents.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Managed daily office operations and maintained a clean and efficient workspace.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
Customer Service Manager
BR&R/Pops Place
Ellerslie, Georgia
01.2010 - 04.2025
- Developed and implemented strategies for providing excellent customer service experience.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
Catering Manager
BR&R/Pops Place
Ellerslie, Georgia
01.2010 - 03.2025
- Provided guidance to staff regarding proper presentation of dishes served at catered events.
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
- Ensured the quality of ingredients used in meals served at catered events.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Organized staff scheduling and trained new employees on food safety practices.
- Reviewed invoices from vendors after each event and approved payment when appropriate.
- Developed innovative ideas for themed parties or buffets based on client needs.
- Maintained accurate records of orders and deliveries for catering services.
- Managed inventory levels of food supplies required for upcoming catered events.
- Resolved customer complaints quickly and efficiently.
- Assisted in setting up tables, chairs, decorations prior to a catered event.
- Supervised servers during catered events to ensure high standards of service were met.
- Coordinated with clients to understand event requirements and preferences, ensuring high levels of satisfaction.
- Developed and maintained strong relationships with clients, vendors, and venue managers, fostering a network of partners.
Kitchen Supervisor
BR&R/Pops Place
Ellerslie, Georgia
01.2010 - 03.2025
- Maintained a clean working environment by delegating tasks appropriately among staff members.
- Worked closely with front-of-house personnel during peak hours ensuring customer satisfaction.
- Assisted with menu planning, budgeting and cost control processes in the kitchen.
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Established standards for portion sizes and plating presentation.
- Performed regular inspections of storage areas, coolers, freezers, ovens.
- Coordinated with other departments to ensure timely delivery of meals to guests.
- Maintained records of employee attendance and payroll information.
- Monitored inventory levels of ingredients, supplies and equipment.
- Resolved customer complaints regarding food quality or service issues.
- Reviewed invoices from vendors to ensure accuracy of orders placed.
Education
High School Diploma -
Harris County High
Hamilton, GA06-2002
Skills
- Office administration
- Microsoft Office
- Inventory management
- Confidentiality maintenance
- Customer service
- Document organization
- Scheduling appointments
- Employee onboarding
- Time management
- Problem solving
- Effective communication
- Positive attitude
- Office management
- Call handling
- Payment processing
- Dedicated team player
- Relationship building
Timeline
Office Assistant
BR&R/Pops Place
01.2010 - 04.2025
Customer Service Manager
BR&R/Pops Place
01.2010 - 04.2025
Catering Manager
BR&R/Pops Place
01.2010 - 03.2025
Kitchen Supervisor
BR&R/Pops Place
01.2010 - 03.2025
High School Diploma -
Harris County High