Tiffany Sullivan
Frisco,TX
Summary
Dynamic Client Relationship Director with a proven track record at Executive Workspace, excelling in client retention and satisfaction. Skilled in process optimization and customer service excellence, I foster strong relationships and enhance operational efficiency, ensuring seamless onboarding and support for clients. A certified notary public, I bring organizational knowledge and a commitment to excellence.
Overview
16
16
years of professional experience
Work History
Client Relationship Director
Executive Workspace
Frisco, TX
03.2022 - Current
- Cultivate strong client relationships to enhance customer satisfaction and loyalty.
- Manage client onboarding processes to ensure seamless transitions into services.
- Provide support for clients experiencing difficulties with our services or policies.
- Manage collections process for delinquent accounts.
- Oversee personnel to maintain adequate staffing and minimize overtime.
- Facilitate month end closing processes, invoicing and accounts receivable.
- Contact necessary vendors for addressing facility needs or repairs.
Closing Coordinator/Office Receptionist
Fidelity National Title
Frisco, TX
03.2021 - 03.2022
- Assisted Escrow Officers with administrative tasks to enhance operational efficiency.
- Responded promptly to internal and external inquiries, ensuring effective communication.
- Prepared accurate receipts for all funds and released outgoing wires with correct figures.
- Coordinated scheduling of transactions for closing while adhering to strict deadlines.
- Compiled and shipped closing packages to lenders, facilitating timely fund dispersal.
Location Service Manager
Executive Workspace
Frisco, TX
01.2019 - 03.2021
- Managed daily operations for company office suites to ensure efficiency and client satisfaction.
- Conducted tours for potential clients interested in leasing office space.
- Delivered responsive support to clients, addressing inquiries and concerns promptly.
- Prepared billing and processed payments for accounts receivable.
- Completed lease paperwork using DocuSign and internal software systems.
- Hosted networking events to foster community engagement and business relationships.
Operations Administrator
Total Highway Maintenance
Cedar Hill, TX
07.2017 - 01.2019
- Initiated accurate payroll processing in Vista accounting software for the workforce.
- Resolved all discrepancies in work hour records to ensure accuracy.
- Updated weekly payroll records to reflect real-time data.
- Conducted employee recruitment through career fairs and panel interviews.
- Produced comprehensive reports and data analytics for organizational insights.
- Provided administrative support to 60 staff members, enhancing operational efficiency.
Service Concierge/ Administrative Assistant
Mercedes Benz of Tyler
Tyler, TX
04.2016 - 07.2017
- Responded to all customer emails, delivering effective service to visiting clients.
- Scheduled appointments and managed warranty claims to enhance customer experience.
- Assisted with customer concerns and completed insurance verifications efficiently.
- Provided creative services across departments while fulfilling administrative responsibilities.
Department Manager
HEB Grocery Store
Waxahachie , Texas
06.2010 - 05.2016
- Analyzed daily sales metrics to reveal insights into customer purchasing patterns.
- Developed monthly staff schedules to guarantee optimal coverage during peak hours.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
Education
Navarro College
Waxahachie, TXSkills
- Office administration and support
- Human resources consulting
- Web-based tools
- Certified notary public
- Customer service excellence
- Property management
- Facilities management
- Employee development
- Vendor management
- Finance and accounting
- Cash handling
- Process optimization
- Cross-team collaboration
- Organizational knowledge
- Retail interaction and problem-solving
- Product knowledge
- Contract execution
Accomplishments
- Friendliest Employee of the month
- Drove record-breaking Department Sales
Major Accomplishments
Lead HEB Cosmetic Department to be the #1 department in the region. Established goals and managed performance for team., Created a Production Tracker tool to capture production and document billing data. Design and execute work schedules for operations crew., Stay abreast of area market. Provides a high level of service for client retention and overall customer satisfaction.
Volunteer Programs
- Susan G Komen, Volunteer
- Society for the Prevention of Cruelty to Animals (SPCA), Volunteer
- Daniel’s Den, Volunteer
- Bridge’s Safehouse, Volunteer
Locations
- Executive Workspace, Dallas, TX, 75201
- Fidelity National Title, Frisco, TX, 75034
- EXECUTIVE WORKSPACE, Frisco, TX, 75034
- TOTAL HIGHWAY MAINTENANCE, Cedar Hill, TX, 75104
- MERCEDES BENZ OF TYLER, Tyler, TX, 75701
- HEB GROCERY RETAILER, Waxahachie, TX, 75165
Timeline
Client Relationship Director
Executive Workspace
03.2022 - Current
Closing Coordinator/Office Receptionist
Fidelity National Title
03.2021 - 03.2022
Location Service Manager
Executive Workspace
01.2019 - 03.2021
Operations Administrator
Total Highway Maintenance
07.2017 - 01.2019
Service Concierge/ Administrative Assistant
Mercedes Benz of Tyler
04.2016 - 07.2017
Department Manager
HEB Grocery Store
06.2010 - 05.2016
Navarro College