Tiffany Tasnady

Achievements:

• Created standard operating procedures which resulted in increasing productivity and created a lean process for task management.
• Implemented in-person & virtual trainings.
• Utilized process improvement techniques to organize resources to meet operational demand and core metrics.
• Increased agent productivity by 50% using proactive (CRM) database management techniques.
• Designed marketing materials & managed social media to increase site traffic & lead opportunities.
• Managed event logistics and operations.

Responsibilities:

Oversaw operations and transactions for high producing real estate team, The Bergin Group from 2019-2023 in addition to being an active real estate salesperson. Directly responsible for multiple agents & administrative team including executive assistant, virtual assistants & transaction coordinator. Developed and implemented comprehensive systems to improve customer experience, transaction coordination, established a social media presence, and managed internal operations for the team. Led the supervision of virtual and in-house staff, conducted trainings, and ensured accountability through effective database management. Successfully oversaw listing launches and contract-to-close processes, improving efficiency and customer satisfaction. Acted as a liaison between real estate agents, clients, and relevant parties, providing exceptional client communication. Supported team growth through recruitment, scheduling, and executing high-quality client events. Managed multiple real estate transactions daily from initiation to closing and executed marketing efforts through various channels. Operations Manager role held from 2019 to 2023.

Achievements:

• Fostered relationships with community partners to increase awareness & referrals for clinic membership.
• Planned & executed various-sized events, both small & large resulting in a significant increase in new patients for the clinic.
• Spearheaded the development and execution of a Customer Relationship Management system aimed at tracking and marketing to potential leads, with the goal of converting the into new patients.
• Cultivated impactful community partnerships, leading to a significant influx of clinic membership through outreach efforts.
• Successfully manage multiple projects, including implementation of marketing campaigns and community initiatives to drive clinic growth.

Responsibilities:

Collaborated with the community to retain and expand site-level HMO membership and FFS patient volume by analyzing data trends to identify growth opportunities and implement targeted strategies. Served as the point of contact for prospective and existing patients as well as external partners such as brokers, agents, and community members. Acted as the subject matter expert, guiding patients on non-medical questions or concerns and navigating patients/families through the healthcare system to promote a positive patient experience. Led project management efforts, overseeing the planning, execution, and completion of key initiatives aimed at enhancing patient engagement and satisfaction.

Achievements:

• Increased patient engagement in appeal process, resulting in a $13M revenue lift year over year.
• Reduced overall Days of Service Outstanding (DSO) by 10 days year over year and exceeded cash goal by $19M.
• Successfully reduced patient complaints by 27%.
• Utilizing Lean Six Sigma Process Improvement and Project Management techniques we implemented a cross-functional team for systematic insurance collections resulting in a 20% yield increase in the first 90 days.

Responsibilities:

Managed the Patient Advocacy, Self-Pay and Shared Services teams for an out-of-network emergency Air Ambulance provider. Achieved revenue growth, reduced Days of Service Outstanding (DSO), and decreased patient complaints. Implemented systematic insurance collections processes and led the establishment of a new Patient Advocacy team to improve billing and appeals. Responsible for training development, process documentation, and analyzing payment integrity. Successfully navigated a company reorganization, enhancing collaboration and communication. Implemented a patient-centered approach to collecting patient responsibility and supported company culture initiatives

Achievements:

• Cultivated relationships with hundreds of providers and clients to support successful recovery efforts.
• Successfully managed a team of remote & in-person credit balance analysts to achieve an annual recovery of $4M.
• Continuously surpassing goal by 115% year-over-year.

Responsibilities:

Oversaw daily operations of a remote Credit Balance Team across multiple states, specializing in overpayment recovery audits for Commercial and Medicaid clients at regional hospitals. Achieved exceptional results with an annual recovery of $4M, surpassing the goal by 115%. Cultivated strong relationships with providers and clients to support successful recovery efforts. Played a key role in training new staff members and served as a subject matter expert for internal and external contacts, optimizing recovery outcomes. Contributed to the establishment of a Quality Assurance team, defined standards, and developed standard operating procedures. Additionally, tested and assisted in the creation of a new end-user platform for refund processing. Ensured efficient utilization of time and resources by team members, met production and revenue targets, and thoroughly reviewed all necessary accounts reported by providers