Hi, I’m
Tiffany Taylor
Fort Lauderdale,USA
Summary
Results driven by decades of experience in sales, management, customer service and account management. Adept at driving revenue growth, maintaining strong client relationships, and leading teams to achieve sales targets. Highly organized with excellent communication skills and an ability to adapt in fast-paced environments.
Overview
18
years of professional experience
Work History
Coomi Fine Jewelry
Account Representative
12.2023 - Current
Job overview
- Manage wholesale accounts
- Develop sales strategies to meet and exceed revenue goals
- Curate and present collections to associates and managers, while providing product knowledge
- Plan, organize, and execute trunk shows
Saks Fifth Avenue
Luxury Retail Consultant
09.2020 - 12.2023
Job overview
- Surpassed sales goal of $1,500,000 in sales
- Maintain a high level of product knowledge to best assist with clientele goals
- Develop great relationships with leased departments to best service clients and cross-selling
- Professionally manage issues in busy, high-stress situations, providing good customer service
Neiman Marcus Group
Elite Client Advisor
01.2011 - 08.2020
Job overview
- Consistently remain top seller of yearly sales of $1,000,000
- Developed strong customer relationships by using social media, text messages, emails, and photos
- Achieve monthly goals by cross-selling and promoting additional products
- Product knowledge of luxury brands and designer goods
BCBC Maxaria
General Manager
04.2010 - 01.2011
Job overview
- Recruit, hire, and develop store employees
- Uphold product knowledge, visual, and store operation standards
- Implement strategic plans to drive sales growth and achieve store targets
- Managed store budgets, expenses, and financial records
- Provide reports for corporate or regional leadership
Philosophy Di Alberta Ferretti
General Manager
07.2007 - 04.2010
Job overview
- Achieve store sales targets and goals
- Schedule staff shifts and manage employee performance
- Open and close the store using proper store policies
- Conduct regular team meetings to communicate goals, challenges, and expectations
- Assisted in the buy, selecting merchandise tailored to the boutique’s clientele
Barneys New York
Client Experience Manager
11.2006 - 08.2007
Job overview
- Developed long-lasting client relationships through providing exceptional service and personalized attention.
- Oversaw the resolution of complex client issues, earning a reputation for going above and beyond to ensure satisfaction.
- Built strong internal partnerships with sales, marketing, operations, and other departments to align on best practices for enhancing the overall client experience.
- Spearheaded initiatives to improve overall client experience, including staff training and process improvements.
Education
LIM CollegeNew York, NY
Bachelor of Business Administration from Fashion and Merchandising
05.2008
University Overview
- Received President's Award for academic performance through achievement of a 3.86 grade point average.
- GPA: 3.86
CUNY Kingsborough Community CollegeBrooklyn, NY
Associates Applied Science from Marketing
06.2005
University Overview
Received The Student Activities Silver Key Award in recognition of quality participation in student activities.
Skills
- Certificate Lead Management in CRM Salesforce
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- CRM proficiency
- Customer relationship management
- Account management
- Customer engagement
Timeline
Account Representative
Coomi Fine Jewelry
12.2023 - Current
Luxury Retail Consultant
Saks Fifth Avenue
09.2020 - 12.2023
Elite Client Advisor
Neiman Marcus Group
01.2011 - 08.2020
General Manager
BCBC Maxaria
04.2010 - 01.2011
General Manager
Philosophy Di Alberta Ferretti
07.2007 - 04.2010
Client Experience Manager
Barneys New York
11.2006 - 08.2007
CUNY Kingsborough Community College
Associates Applied Science from Marketing
LIM College
Bachelor of Business Administration from Fashion and Merchandising
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