Tanner Wyatt
Conway,AR
Summary
Results-driven account representative with expertise in managing client relationships and resolving complex account issues. Proven success in contract negotiations and proposal presentations that enhance customer loyalty and increase revenue. Strong leadership skills that improve operational efficiency and team performance. Experienced business development manager with a history of securing large contracts and fostering strategic partnerships to drive profitability and client satisfaction.
Overview
14
14
years of professional experience
Work History
Account Representative
Otis Elevator Company
Little Rock, Arkansas
05.2025 - Current
- Effectively manage 150+ key customer accounts. Examples: St. Francis Medical Center, Rapides Regional Medical Center, Boomtown Casino, Margaritaville Casino, etc.
- Process repair orders and coordinated with internal teams to ensure timely fulfillment.
- Cultivate client relationships to identify and address specific needs.
- Resolve customer complaints and escalated issues to management.
- Oversee account management to ensure timely collection of outstanding payments.
- Negotiate repayment plans and addressed payment disputes with clients.
- Enhance customer satisfaction through effective problem resolution and attentive service.
- Assiste customers in selecting products tailored to needs and preferences.
Business Development Manager
Otis Elevator Company
Little Rock, Arkansas
04.2022 - 05.2025
- Responsible for winning multiple large contracts, resulting in big profits for the local office. (Baptist Health, University of Arkansas Fort Smith, Entergy- White Bluff, Louisiana Downs, Saracen's Casino, etc.)
- Was the sole new business producer for the entire territory successfully until promotion.
- Developed strategic partnerships with clients to expand business opportunities.
- Managed proposals and presentations to articulate value propositions effectively.
- Maintained a comprehensive database of existing customers and prospective leads.
- Identified potential clients and cultivated relationships to streamline contract negotiations.
- Participated in weekly executive leadership meetings to review progress toward goals.
Account Executive
Aramark
Little Rock, Arkansas
03.2021 - 04.2022
- Facilitated interdepartmental communication, improving operational workflow.
- Managed client accounts, enhancing satisfaction and retention rates.
- Developed tailored service solutions, addressing client needs and enhancing satisfaction.
- Established new client relationships via targeted outreach and strategic communication.
- Conducted cold calls to potential clients across various industries.
- Engaged prospects through persuasive communication, increasing lead conversion.
- Maintained comprehensive records of calls and interactions in CRM software.
Account Executive
Thryv
West Monroe, LA
08.2018 - 03.2020
- Managed client accounts, enhancing satisfaction and retention.
- Delivered exceptional service through face-to-face and phone interactions.
- Assisted customers with inquiries, increasing overall satisfaction.
- Cultivated strong relationships with key business clients, fostering loyalty.
- Conducted market research to identify new sales opportunities and target accounts.
- Presented product demonstrations to effectively highlight features and benefits.
Owner/Operator
Wyatt's Power Wash
Ruston, Louisiana
04.2012 - 08.2018
- Oversaw day-to-day operations of a reputable pressure washing business in Ruston/Monroe LA.
- Cultivated customer relationships through exceptional service and swift issue resolution, enhancing customer satisfaction.
- Trained new employees on service standards and operational procedures to ensure consistency.
- Started this business knocking on doors as a freshman in college and did it for 6 years, mainly through word-of-mouth recommendations.
Education
BBA - Marketing
Louisiana Tech University
Ruston, LA08-2016
Skills
- Client account management
- Lead generation and prospecting
- Cold calling
- Sales strategies
- Customer relationship management
- Client retention strategies
- Order processing
- Contract negotiation
- Territory management
- Market analysis
- Business development
- CRM proficiency
- Effective communication
- Team collaboration
- Negotiation skills
- Problem solving
- Conflict resolution
- Issue resolution
- Goal orientation
- Relationship building
Timeline
Account Representative
Otis Elevator Company
05.2025 - Current
Business Development Manager
Otis Elevator Company
04.2022 - 05.2025
Account Executive
Aramark
03.2021 - 04.2022
Account Executive
Thryv
08.2018 - 03.2020
Owner/Operator
Wyatt's Power Wash
04.2012 - 08.2018
BBA - Marketing
Louisiana Tech University