Arianna Sosa
Comfort
Summary
Customer-oriented, strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Overview
13
13
years of professional experience
2015
2015
years of post-secondary education
Work History
Account Representative
Amber Thomason State Farm
Kerrville
05.2023 - 09.2025
- Managed client accounts and maintained updated policy information.
- Assisted customers with claims processing and policy inquiries.
- Developed strong client relationships through effective communication.
- Trained new staff on company procedures and customer service standards.
- Resolved customer complaints with a focus on satisfaction and retention.
- Collaborated with team members to improve service delivery processes.
- Resolved customer complaints in a timely manner.
- Responded quickly to customer inquiries via phone or email.
- Processed orders promptly according to established procedures.
- Provided excellent customer service to ensure client satisfaction.
- Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
Registered Dental Assistant
Little Smiles Dentistry
Boerne
10.2013 - 08.2018
- Assisted dentists during procedures by preparing instruments and materials.
- Managed patient records and ensured accurate documentation of treatments.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Scheduled patient appointments and coordinated follow-up visits efficiently.
- Sterilized and organized dental instruments to maintain a clean environment.
- Communicated effectively with patients to address concerns and provide reassurance.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Prepared trays of instruments for dental procedures.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Gathered medical information, dental health history and vitals from patients.
- Assisted dentist in the administration of local anesthetics and nitrous oxide sedation.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Provided chairside assistance during periodontal surgeries as needed.
- Provided instruction to patients on proper oral hygiene techniques and preventive care measures.
- Educated patients on treatment procedures and post-procedure home care.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Managed the front desk operations by answering phones, scheduling appointments and verifying insurance information.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
- Documented all treatment plans in patient records according to office standards.
- Instructed patients on how to use prescribed oral health aids and products.
- Obtained informed consent forms from patients prior to performing any treatment procedure.
- Ensured that all paperwork was completed accurately prior to patient departure from office visit.
Patient Care Technician
Hill Country Memorial Hospital
Fredericksburg
06.2012 - 10.2013
- Assisted nurses in providing quality patient care and support services.
- Monitored vital signs and documented patient information accurately.
- Coordinated with healthcare teams to ensure effective communication and care delivery.
- Maintained cleanliness and organization of patient areas and equipment.
- Educated patients on health management and recovery procedures.
- Supported mobility by assisting patients with daily activities and exercises.
- Responded promptly to patient needs and inquiries during shifts.
- Prepared medical equipment for procedures, ensuring readiness and safety standards.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Instructed new employees on proper techniques of performing daily tasks.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Supplied, collected and emptied patient bedpans on frequent basis.
Education
Property And Casualty
Insurance
05.2023 - 09.2025
Comfort High School
Comfort, TXSkills
- Client account management
- Claims processing
- Policy documentation
- Customer relationship management
- Staff training
- Customer service
- Customer engagement
- Attention to detail
- Active listening
- Problem solving
- Time management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Account Representative
Amber Thomason State Farm
05.2023 - 09.2025
Property And Casualty
Insurance
05.2023 - 09.2025
Registered Dental Assistant
Little Smiles Dentistry
10.2013 - 08.2018
Patient Care Technician
Hill Country Memorial Hospital
06.2012 - 10.2013
Comfort High School