Tiffany Taylor
Philadelphia,PA
Summary
I am a pleasant, cheerful, professional and hardworking individual seeking to secure a position, where I can apply my education, hands on experience and work history.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Service Associate II
PENN MEDICINE – U.P.H.S
05.2022 - 04.2025
- Cross trained to schedule for additional departments including The Penn Blood Disorders Program, fully Registering patients, complete intakes for new patients, scheduling both new patient and returned Patient visits.
- Additionally cross trained in Lab Department checking for lab orders from providers, scheduling and Identifying if fasting is required or not for all departments within the Penn Health System
PATIENT SERVICE ASSOCIATE
PENN MEDICINE – U.P.H.S
10.2021 - 04.2025
- Assisted the practice/department in maintaining a patient/customer focus, supporting the delivery of high quality care, exemplifying a passion for patient and customer-centered care, and assisting in meeting or exceeding patient satisfaction and financial/operational targets.
- Carried out responsibilities for the arrival and/or departure activities of patients at the Abramson Cancer Center, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.
- Performed proficiency in automated systems; such as EPIC APM and EMR (including in basket), hospital based EMRs (where necessary), Navinet, Salesforce ,credit card machines, I Payment, etc.
- Ensured compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)
Cleaning Technician
Evergreen Maids
11.2018 - 03.2020
- Provided the highest level of hospitality and professionalism
- Provided deep house cleanings, recurring cleanings, move in/out cleanings, post construction cleanings, office cleanings and Airbnb cleanings
- Dust, swept, mop and washed floors, toilets, showers, tubs, windows, counters, fixtures, etc. using the proper cleaning agents and tools
- Vacuumed carpets, upholstery and any other dusty surface
- Cleaned and sanitized all surfaces in the kitchen and bathroom and all relevant surfaces
- Dust all furniture, baseboards, pictures, drawers, window blinds, ledges and shelves
- At Airbnb assignments replace bathroom terry and travel amenities
- Ran the dishwasher/hand wash dishes and put away
- Made beds, fluff pillows and/or strip beds, wash linens and remade them for Airbnb assignments and upon special request
- Removed trash and put in trash chute or other requested destinations.
CASHIER/ SALES ASSOCIATE
I GOLDBERG ARMY NAVY
09.2010 - 06.2016
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier/ Sales Associate
New York & Company
09.2008 - 07.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Crew Member
Wendy's
03.2004 - 08.2008
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
Education
Dental Assistant Diploma - undefined
Brightwood Career Institute
07.2017
Skills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Professionalism and etiquette
Certification
Epic certified
Timeline
Patient Service Associate II
PENN MEDICINE – U.P.H.S
05.2022 - 04.2025
PATIENT SERVICE ASSOCIATE
PENN MEDICINE – U.P.H.S
10.2021 - 04.2025
Cleaning Technician
Evergreen Maids
11.2018 - 03.2020
CASHIER/ SALES ASSOCIATE
I GOLDBERG ARMY NAVY
09.2010 - 06.2016
Cashier/ Sales Associate
New York & Company
09.2008 - 07.2010
Crew Member
Wendy's
03.2004 - 08.2008
Dental Assistant Diploma - undefined
Brightwood Career Institute