Tiffany Tharpe
Temple
Summary
Professional healthcare and administrative specialist with experience in patient scheduling, staffing coordination, case management support, customer service, and healthcare operations. Proven ability to manage complex schedules, maintain accurate records, coordinate multidisciplinary teams, and deliver exceptional client and patient experiences. Strong organizational, communication, and problem-solving skills with a commitment to efficiency, compliance, and quality service.
Overview
11
11
years of professional experience
Work History
Assistant-Office Operations Scheduler
Seton Family of Hospitals
Austin
09.2024 - Current
- Verify insurance eligibility and maintain accurate patient records in electronic health record systems.
- Review patient documentation prior to appointments to support efficient clinical workflows.
- Provide administrative support to physicians and nursing staff.
- Respond promptly to patient inquiries and conduct appointment confirmation follow-ups.
- Greet patients and visitors, check patients in and out, and obtain necessary documentation. Verify and enter demographic information.
- Obtain and verify insurance authorizations/pre-certification.
- Complete medical record release requests and schedule/confirm patient appointments.
- Collect co-payments and reconcile all daily reports and deposits for accuracy.
- Provide general office and clerical support to assigned area.
Event Planner
Lai Heart Creations
Austin
09.2020 - Current
- Manage event planning operations from client consultation through execution.
- Coordinate contracts, event logistics, staffing, and vendor relationships.
- Develop marketing campaigns, promotional materials, and social media content.
- Oversee scheduling and staffing for teams of up to 25 personnel.
- Manage budgeting, invoicing, and financial record accuracy.
- Ensure compliance with applicable business regulations and employment requirements.
Clinical Assistant
Paradigm Treatment Center
Austin
09.2023 - 09.2024
- Assisted clinical staff in delivering quality patient care and treatment services.
- Administered prescribed medications and monitored patient conditions.
- Conducted assessments and documented patient progress.
- Educated patients on health and wellness practices.
- Implemented behavior support plans based on clinical recommendations.
- Maintained a safe and supportive treatment environment.
Staffing Manager
Cornerstone Caregivers
Austin
11.2022 - 09.2023
- Managed caregiver recruitment, interviewing, hiring, scheduling, and performance oversight.
- Coordinated client and caregiver schedules using AxisCare software.
- Served as the primary on-call contact for clients, caregivers, and referral partners.
- Supported operational leadership through administrative coordination and office management.
- Maintained staffing levels to ensure continuity of care and client satisfaction.
Case Management Assistant
Texas Nurses Association
Austin
06.2019 - 01.2022
- Managed documentation and records to ensure accuracy and compliance.
- Assisted with scheduling, meeting coordination, and administrative support.
- Directed inquiries to appropriate departments and resolved customer concerns.
- Prepared reports, meeting materials, and operational documentation.
Texas Home Health
Caregiver
Austin
05.2015 - 10.2020
- Assisted clients with personal care, daily living activities, and medication reminders.
- Maintained accurate documentation and client records.
- Supported household management, meal preparation, and transportation needs.
- Delivered compassionate care while promoting client independence.
Education
Gary Job Corp
San Marcos, TXCrockett High School
Austin, TXSkills
- Patient Scheduling
- Electronic Health Records (EHR)
- Insurance Verification
- Medical Documentation
- Patient Care Coordination
- Schedule management
- Record management
- Staff Scheduling
- Customer Service
- Office Administration
Timeline
Assistant-Office Operations Scheduler
Seton Family of Hospitals
09.2024 - Current
Clinical Assistant
Paradigm Treatment Center
09.2023 - 09.2024
Staffing Manager
Cornerstone Caregivers
11.2022 - 09.2023
Event Planner
Lai Heart Creations
09.2020 - Current
Case Management Assistant
Texas Nurses Association
06.2019 - 01.2022
Texas Home Health
Caregiver
05.2015 - 10.2020
Gary Job Corp
Crockett High School