Tiffany Thomas
Communications Officer
Waldwick,NJ
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Familiar with managing emotions and staying clear-headed under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Confident my years of experience, my accomplishments and my certifications will make me a valuable addition.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Communications Officer
Allendale Police Department
Allendale, NJ
10.2017 - Current
- Operate telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Use specialized software to track and maintain case incident numbers and logs.
- Enter criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Receive public emergency and non-emergency calls and supervise response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Communications Officer
Fairfield Police Department
Fairfield, NJ
10.2017 - 08.2022
- Assisted callers in emergency situations with appropriate information and support.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Reduced risks and emergency response issues by observing public safety field units.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Communications Officer
Waldwick Police Department
Waldwick , NJ
10.2012 - 10.2017
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Administrative Assistant
West Milford Municipal Utilities Authority
West Milford, NJ
05.2011 - 09.2012
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
Telemarketer/Office Coordinator
Premier Entertainment Inc
Elmwood Park, NJ
06.2006 - 09.2014
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Sociology, Criminal Justice, Psychology
William Paterson University
Wayne, NJ 09.2007 - 05.2012
Skills
Excellent Communication
undefinedCertification
40-Hour Public Safety Telecommunications Course
Accomplishments
Achieved two letters of accommodation from the Township of Waldwick and the Waldwick Police Department for handling several emergency situations above and beyond the requirements of an emergency dispatcher.
Timeline
Police Matron
10-2018
Communications Officer
Fairfield Police Department
10.2017 - 08.2022
Communications Officer
Allendale Police Department
10.2017 - Current
Communications Officer
Waldwick Police Department
10.2012 - 10.2017
40-Hour Public Safety Telecommunications Course
10-2012
32-Hour Emergency Medical Dispatch Course
10-2012
Administrative Assistant
West Milford Municipal Utilities Authority
05.2011 - 09.2012
Bachelor of Arts - Sociology, Criminal Justice, Psychology
William Paterson University
09.2007 - 05.2012
Telemarketer/Office Coordinator
Premier Entertainment Inc
06.2006 - 09.2014
Similar Profiles
Johnny StephensJohnny Stephens
Police Officer, Uniformed Road Patrol at Allendale Police DeptPolice Officer, Uniformed Road Patrol at Allendale Police Dept
Jodi BrownJodi Brown
Patrol Sergeant at Vallejo Police Department/Vallejo Police Department/Internal AffairsPatrol Sergeant at Vallejo Police Department/Vallejo Police Department/Internal Affairs
Martan DyeMartan Dye
Senior Police Officer at Department of Veterans Affairs Police DepartmentSenior Police Officer at Department of Veterans Affairs Police Department
Stephen PierceStephen Pierce
Police Officer at NYPDPolice Officer at NYPD
Louis ManuppelliLouis Manuppelli
Basketball Camp Counselor at Coach Rock (Waldwick Basketball Coach)Basketball Camp Counselor at Coach Rock (Waldwick Basketball Coach)