Clarice Michels
Nome,AK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Communications Officer
City of Nome
Nome, AK
2015.05 - 2018.11
- Provided support in creating content for annual reports or other publications related to organizational activities.
- Managed the development of marketing materials such as brochures, flyers, posters and digital content.
- Monitored industry trends to identify opportunities for increased public relations activities.
- Verified proper handling and routing of communications and classified data.
- Collaborated with colleagues across departments to ensure consistent messaging throughout all channels.
- Developed strategic plans to manage crisis situations while protecting the reputation of the organization.
Customer Service Agent
Ravn Alaska
Nome, AK
2011.07 - 2015.05
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided technical support over the phone when needed.
- Tracked orders from placement to delivery using internal systems.
- Attended training sessions regularly to stay current on new products or services.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Provided product information to customers in a timely manner.
- Identified opportunities to improve customer service processes and procedures.
- Resolved customer complaints quickly and efficiently.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed high-volume of inbound and outbound customer calls.
- Maintained strong call control and quickly worked through scripts to address problems.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Collected deposits or payments and arranged for billing.
- Mentored junior team members and managed employee relationships.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
High School Diploma -
Paul F Asicksik Sr
Shaktoolik, AK2002-05
Some College (No Degree) - Education
University of Alaska Fairbanks
Nome, AKSkills
- Problem-solving
- Team development
- Thought leadership
- Excellent communication
- Time management abilities
- Problem-solving abilities
- Verbal and written communication
- Customer service
- Teamwork
- Organizational skills
- Effective communication
Timeline
Communications Officer
City of Nome
2015.05 - 2018.11
Customer Service Agent
Ravn Alaska
2011.07 - 2015.05
High School Diploma -
Paul F Asicksik Sr
Some College (No Degree) - Education
University of Alaska Fairbanks