Tiffany Thomas
Gainesville,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lincare
02.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly
Home Health Aide
Hunters Crossing
02.2019 - 04.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
Education
Bachelor of Science - Healthcare Administration
Rasmussen University
Minneapolis, MN05.2026
Associate of Arts - Medical Administration
Ultimate Medical Academy - Tampa, FL
Tampa, FL05.2021
Skills
- Customer Relations
- Active Listening towards customers
- Senior Leadership Support most importantly with team collaboration
- Active Participation in every part of job to be fully involved
- Medical terminology knowledge for any healthcare needs
Timeline
Customer Service Representative
Lincare
02.2021 - 01.2023
Home Health Aide
Hunters Crossing
02.2019 - 04.2020
Bachelor of Science - Healthcare Administration
Rasmussen University
Associate of Arts - Medical Administration
Ultimate Medical Academy - Tampa, FL
Similar Profiles
ELIJAH R. PEPPERSELIJAH R. PEPPERS
Customer Service Representative at LincareCustomer Service Representative at Lincare
Jackie ClerkJackie Clerk
Center Manager at LincareCenter Manager at Lincare
Erin GreenwoodErin Greenwood
Certified Respiratory Therapist at LincareCertified Respiratory Therapist at Lincare
TRUDY NICOLE HARVEYTRUDY NICOLE HARVEY
Supervisor, Regional Trainer at LincareSupervisor, Regional Trainer at Lincare
Ana MonasteriosAna Monasterios
Cashier at A-Town WingsCashier at A-Town Wings