William Thompson
Plainfield,IL
Summary
Dynamic Shop Manager at FMC Technologies with a proven track record in enhancing customer satisfaction and optimizing inventory control. Leveraged forklift operation skills to improve warehouse efficiency and ensure safety compliance. Recognized for exceptional problem-solving abilities and fostering a collaborative team environment, resulting in increased sales and reduced stockouts.
Overview
13
13
years of professional experience
Work History
Shop Manager
FMC Technologies
08.2012 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Forklift operator certification
- Material handling
- Safety awareness
- Problem-solving
- Product inspection
- Inventory control
Timeline
Shop Manager
FMC Technologies
08.2012 - Current
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