Tiffany Thornton
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Admissions Representative
Medstar Good Samaritan Hospital
Baltimore, MD
08.2021 - Current
- Coordinated with healthcare teams to streamline admission processes and enhance patient experiences.
- Managed inquiries regarding services, eligibility, and insurance coverage for prospective patients.
- Developed training materials for new admissions staff to ensure compliance with hospital policies.
- Implemented process improvements that reduced admission times and increased patient satisfaction ratings.
- Facilitated patient admissions through effective communication and comprehensive information gathering.
CMA/GNA/CNA
Futurecare - Good Samaritan
Baltimore, MD
08.2015 - Current
- Administered patient care, including vital sign monitoring and medication administration.
- Assisted healthcare professionals in clinical procedures and patient examinations.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Educated patients on treatment plans, medications, and preventive health measures.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Day to Day Administration
Developmental Disabilities Administration
Baltimore, MD
10.2021 - 02.2026
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
Billing Specialist
MedStar Health
White, SD
06.2017 - 08.2021
- Processed and reconciled billing transactions to ensure accuracy and compliance with regulatory standards.
- Analyzed patient account discrepancies, resolving issues efficiently to enhance customer satisfaction.
- Collaborated with healthcare providers to verify insurance information and obtain pre-authorizations.
- Implemented improvements in billing workflows, increasing operational efficiency within the department.
Patient Account Liaison
MedStar Health
White Marsh, MD
08.2015 - 06.2017
- Facilitated communication between healthcare teams and patients to enhance service delivery.
- Managed complex patient accounts, ensuring timely resolution of inquiries and issues.
- Developed and maintained strong relationships with key stakeholders to improve collaboration.
- Streamlined processes for patient referrals, increasing efficiency in care coordination.
Admissions Coordinator
Medstar Good Samaritan Nursing Center
Baltimore, MD
06.2008 - 08.2015
- Conducted guided tours for prospective residents and families, explained facility policies, and ensured completion of required documentation.
- Analyzed admission data to identify trends, improve procedures, and optimize resource allocation.
- Facilitated communication between departments to ensure seamless transitions for incoming residents.
- Managed documentation compliance, ensuring adherence to regulatory standards and organizational policies.
- Led initiatives to enhance resident experience during the admissions process through personalized support services.
CNA/GNA/CMA
Medstar Good Samaritan Nursing Center
Baltimore, MD
12.2002 - 06.2008
- Provided compassionate patient care, assisting with daily living activities and promoting comfort.
- Monitored vital signs, documenting changes in patient health for medical team review.
- Assisted nurses in implementing care plans, ensuring adherence to established protocols.
- Educated patients and families on post-discharge care, enhancing understanding of procedures.
- Reduced medication errors by conducting regular audits of the medication administration process and implementing corrective actions as needed.
- Recorded drug supply and monitored controlled substances following procedures.
- Secured medication, replaced stock and maintained medication room upkeep as well as pharmaceutical equipment.
- Observed and verified on-time medication ingestion or application.
- Safeguarded confidential patient information while maintaining accurate records both electronically and manually as required by facility standards.
- Assisted with medication charting following direction of nursing staff.
- Verified resident identity before administering medications or treatments.
Education
Master of Science - Health Care Administration
University of Phoenix On-line
Tempe, AZ08-2018
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ06-2014
Associate of Arts - General Studies
University of Phoenix
Tempe08-2012
CNA/GNA/CMA - Nursing
Merian Health of Glen Burnie
Baltimore, MD08-1998
Skills
- Team collaboration
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Self motivation
- Excellent interpersonal skills
- Leadership qualities
- Marketing
Timeline
Day to Day Administration
Developmental Disabilities Administration
10.2021 - 02.2026
Admissions Representative
Medstar Good Samaritan Hospital
08.2021 - Current
Billing Specialist
MedStar Health
06.2017 - 08.2021
CMA/GNA/CNA
Futurecare - Good Samaritan
08.2015 - Current
Patient Account Liaison
MedStar Health
08.2015 - 06.2017
Admissions Coordinator
Medstar Good Samaritan Nursing Center
06.2008 - 08.2015
CNA/GNA/CMA
Medstar Good Samaritan Nursing Center
12.2002 - 06.2008
Master of Science - Health Care Administration
University of Phoenix On-line
Bachelor of Science - Human Services
University of Phoenix
Associate of Arts - General Studies
University of Phoenix
CNA/GNA/CMA - Nursing
Merian Health of Glen Burnie