Tiffany Tillman
Beaumont,Texas
Summary
Dynamic Merchandise Lead at Sam's Club with a proven track record in boosting employee morale and enhancing customer satisfaction. Skilled in merchandising logistics and problem-solving, I effectively managed stock replenishment and established performance metrics, driving sales success and fostering teamwork. Committed to delivering exceptional service in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Merchandise Lead
Sams Club
Beaumont, Texas
05.2024 - Current
- Ensured compliance with company policies and procedures while maintaining high standards of cleanliness throughout the store.
- Managed timely replenishment of stock to ensure availability across all departments during peak hours for optimal sales potential.
- Established performance metrics to evaluate team success in achieving sales targets and providing excellent service.
- Boosted employee morale through regular recognition programs, reinforcing positive behaviors and promoting teamwork.
- Conducted regular audits on merchandise pricing accuracy to guarantee consistency with company guidelines.
- Provided ongoing training and development opportunities for staff members, enhancing their skills in areas such as customer service techniques, product knowledge, and merchandising best practices.
- Coordinated efficient workflow among team members by delegating tasks according to individual strengths and skillsets.
Member Service Lead
Sams Club
Beaumont, TX
03.2022 - 05.2024
- Successfully resolved escalated member disputes, resulting in the preservation of valuable business relationships and maintaining high levels of member satisfaction.
- Served as a mentor to junior staff members, providing guidance on best practices in handling various situations related to membership services.
- Established strong relationships with members through personalized attention and proactive communication.
- Managed day-to-day operations, including scheduling, staff training, and performance evaluations.
- Enhanced member satisfaction by providing exceptional customer service and promptly addressing concerns.
- Worked closely with sales teams during promotional campaigns to ensure seamless coordination between departments benefiting both new and existing members.
Member Service Associate
Sams Club
Beaumont, TX
04.2019 - 03.2022
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Actively participated in professional development activities focused on advancing skills in customer service and relationship management.
Cashier
7/ Eleven
Beaumont, TX
03.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Manager
Dairy Queen
Beaumont, TX
02.2016 - 07.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Carhop
Sonic Drive in
Beaumont
11.2014 - 08.2015
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
Education
Ozen Highschool
Beaumont, TX06.2016
Skills
- Fast learner
- Works well in high stress environments
- Promotional planning
- Merchandising logistics
- Customer service
- Time management
- Problem-solving abilities
- Multitasking
- Critical thinking
Timeline
Merchandise Lead
Sams Club
05.2024 - Current
Member Service Lead
Sams Club
03.2022 - 05.2024
Member Service Associate
Sams Club
04.2019 - 03.2022
Cashier
7/ Eleven
03.2018 - 06.2019
Manager
Dairy Queen
02.2016 - 07.2018
Carhop
Sonic Drive in
11.2014 - 08.2015
Ozen Highschool