Tiffany Tkachuk
Cedar City,UT
Summary
Dynamic Claims Coordinator with a proven track record at Gentle Family Dental, adept at policy interpretation and claims management. Recognized for enhancing customer service through effective communication and interpersonal skills. Committed to accuracy and efficiency, ensuring timely resolutions and compliance with industry standards. Proficient in Microsoft Office and claims management software.
Overview
20
20
years of professional experience
Work History
Claims Coordinator
Gentle Family Dental
04.2022 - 04.2025
- Assisted in processing claims by reviewing documentation and verifying accuracy.
- Coordinated communication between claimants and insurance adjusters to facilitate timely resolutions.
- Utilized claims management software to track and update claim statuses efficiently.
- Supported the preparation of reports and documentation for auditing purposes.
- Engaged in training on compliance regulations to ensure adherence to industry standards.
- Conducted preliminary investigations into claims to identify potential discrepancies or issues.
Oral Surgery Assistant
Smiles Restored
10.2018 - 04.2022
- Assisted in patient preparation and management during oral surgical procedures.
- Maintained sterilization protocols for instruments and equipment to ensure patient safety.
- Collaborated with dental professionals to streamline workflow and improve patient experience.
- Recorded detailed patient histories and procedural notes to support clinical documentation accuracy.
- Educated patients on post-operative care instructions to enhance recovery outcomes.
- Monitored inventory levels of surgical supplies, facilitating timely reordering processes.
- Trained new staff on best practices for assisting in oral surgery settings, enhancing team efficiency.
Phlebotomist
Grifols Biomat USA
01.2018 - 11.2020
- Collected and processed blood samples with precision and adherence to safety protocols.
- Maintained accurate records of donor information and sample tracking systems.
- Educated donors on the donation process, ensuring comfort and understanding.
- Collaborated with team members to streamline sample collection procedures, enhancing efficiency.
- Trained new staff on phlebotomy techniques and best practices for donor care.
- Implemented quality control measures to ensure compliance with regulatory standards.
Sales Representative
Walmart
08.2017 - 08.2018
- Developed and maintained strong relationships with clients to drive sales growth.
- Identified customer needs and provided tailored product solutions to enhance satisfaction.
- Conducted market research to inform sales strategies and identify new opportunities.
- Trained and mentored junior sales representatives to improve team performance.
Customer Service Representative
Payless Shoe Source
11.2014 - 11.2015
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving skills.
- Utilized CRM software to track customer interactions, ensuring accurate record-keeping and follow-up actions.
- Collaborated with team members to enhance service delivery processes, improving overall customer satisfaction ratings.
- Trained new staff on company policies, procedures, and customer service best practices to ensure consistent support quality.
Education
High School Diploma -
Southside High School
Fort Smith, ARCertified Phlebotomist - Phlebotomy
Southwest Technology School
Cedar City, UT05-2015
Certified Dental Assistant - Dental Assisting
St. George Dental Careers
St. George, UT01-2004
Skills
- Microsoft office
- Policy interpretation
- Claims management
- Financial acumen
- Customer service
- Interpersonal skills
- Handling and balancing monetary transactions
- Typing speed 60 wpm
Timeline
Claims Coordinator
Gentle Family Dental
04.2022 - 04.2025
Oral Surgery Assistant
Smiles Restored
10.2018 - 04.2022
Phlebotomist
Grifols Biomat USA
01.2018 - 11.2020
Sales Representative
Walmart
08.2017 - 08.2018
Customer Service Representative
Payless Shoe Source
11.2014 - 11.2015
High School Diploma -
Southside High School
Certified Phlebotomist - Phlebotomy
Southwest Technology School
Certified Dental Assistant - Dental Assisting
St. George Dental Careers