Tiffany Tolliver
San Francisco,CA
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Providence Foundation Of Sf
San Francisco, CA
02.2023 - Current
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed a system for tracking inventory and ordering supplies as needed.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
Supervisor of Operations
Providence Foundation Of Sf
San Francisco, CA
05.2022 - Current
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
- Built strong operational teams to meet process and production demands.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Case Manager
Providence Foundation
San Francisco, CA
10.2014 - Current
- Developed and maintained relationships with community resources and service providers.
- Participated in professional development opportunities to stay current with best practices in case management.
- Provided crisis intervention support for clients in emergency situations.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Reviewed treatment plans against individual goals and healthcare standards.
- Transitioned clients to different providers based on progress or needs.
- Maintained confidentiality and adhered to professional ethics and standards.
Education
High School Diploma -
Macateer High School
555 Portola Dr #250 San Francisco 9413106-1995
Skills
- Day to Day Operations
- Staff training and development
- Workplace safety compliance
- Corporate social responsibility
- Multitasking and organization
- Process improvement strategies
- Staff development
- Team motivation
- Orientation and training
- Policy enforcement
- Staff management
- Team motivation techniques
- Reporting and documenting
- Performance evaluation
- Employee scheduling
- Team leadership
Certification
Ordained Minister Community Researcher Leader AED Certified CPR certified Effective Communication
De-escalation
Timeline
Assistant Manager
Providence Foundation Of Sf
02.2023 - Current
Supervisor of Operations
Providence Foundation Of Sf
05.2022 - Current
Case Manager
Providence Foundation
10.2014 - Current
High School Diploma -
Macateer High School
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