Tiffany Townsend
Westminster,CO
Summary
Reliable former manager and business owner demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Transportation Specialist
Tru Community Care
Lafayette, Colorado
04.2024 - Current
- Provided courteous customer service to all passengers, responding to inquiries and addressing any concerns or complaints.
- Worked closely with dispatchers to coordinate arrivals at destinations in a timely fashion.
- Transported passengers to healthcare appointments and developed productive relationships with medical personnel.
- Communicated with dispatchers by radio, telephone or computer to communicate issues and next steps.
- Assisted passengers with entering and exiting the vehicle as needed. Secured all mobilty devices as needed to ensure safety of passengers.
Paratransit Driver
Via Mobility Services
09.2023 - 04.2024
- Operate company paratransit bus, following all local and DOT laws and regulations.
- Perform pre and post trip inspection for vehicle to ensure safe operation at all times.
- Operate lift in a safe manner to assist individuals onto the bus when needed.
- Secure all mobility devices, personal belongings and passengers using appropriate equipment.
- Assist passengers from the vehicle to the destination to ensure safe arrival and departure.
- Communicate all necessary maintenance on vehicles to supervisor and mechanic in a timely fashion.
- Communicate any issues or scheduling changes to dispatch and Facilities when necessary to prevent delays.
- Provide exemplary customer service and communication skills with passengers.
Delivery Driver
Self-employed
05.2018 - 10.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Completed routine maintenance on truck to keep in working order.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Owner
KNA Construction LLC
05.2016 - 05.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Independent contractor
KNA Construction LLC
09.2014 - 05.2016
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Recognized and reported potential project challenges and assisted with solutions.
Manager
AMC Theatres
Westminster, Colorado
10.2013 - 09.2014
- Prepared and scheduled classroom training for new associates and current associates continuing training in new areas of focus.
- Facilitate classroom instruction and on the job training for new associates.
- Train and certify associates from crew to management in projection operations, and conduct training classes for the entire market.
- Managed day-to-day operations of business, which required such tasks as cash flow management and staff and performance scheduling.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Conducted monthly inventories of raw materials and components on work floor.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Controlled costs and optimized spending via restructuring of budgets for labor, inventory purchasing, and technology upgrades.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Completed and filed financial and personel reports in a timely fashion daily.
- Audit all administrative paperwork to ensure compliancewith company policy and regulations to ensure quality and on time completion.
Supervisor
AMC Theatres
Broomfield, Colorado
04.2011 - 10.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assist management in the classroom and on the job training for new associates.
- Certify all projection associates from crew to management.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas while highlighting strengths.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Assist management with administrative paperwork and financial reconciliation.
Education
Diploma -
Standley Lake High School
Westminster, CO05.2009
Mechanical Engineering, Communication
Front Range Community Collegeat
Westminster, COSkills
- Attention to Detail
- Customer service
- Verbal and Written Communication
- Customer Retention
- Teamwork and Collaboration
- Complex Problem-Solving
- Map Reading Skills
- Critical Thinking
- Mathematics
- Intuit QuickBooks
- Flexible and Adaptable
- Microsoft Windows and Office
Certification
- DOT physical, 08/01/24
- DOT defensive driving, 8 hour training course
Timeline
Transportation Specialist
Tru Community Care
04.2024 - Current
Paratransit Driver
Via Mobility Services
09.2023 - 04.2024
Delivery Driver
Self-employed
05.2018 - 10.2023
Owner
KNA Construction LLC
05.2016 - 05.2018
Independent contractor
KNA Construction LLC
09.2014 - 05.2016
Manager
AMC Theatres
10.2013 - 09.2014
Supervisor
AMC Theatres
04.2011 - 10.2013
Diploma -
Standley Lake High School
Mechanical Engineering, Communication
Front Range Community Collegeat