Tiffany Turner

• Handled a high volume of customer inquiries and complaints in a professional, empathetic, and timely manner

• Used customer relationship management systems to accurately track and manage customer data

• Documented what took place during phone calls and what was advised, as well as any other details and information that may be pertinent

• Provided technical support to customers and troubleshoot hardware and software issues, resulting in a significant reduction in customer escalations

• Adhered to customer service standards and corporate policies to ensure customer satisfaction

• Used CC360 (Sales Force) to track customer interactions and order status

• Utilized programs such as Logix and Zeus to track customer purchases, receipts, and rewards points

• Utilized programs such as Site manager and Gigya to track customer accounts

• Collaborated with other departments such as store managers and directors, Human Resources, Transportation, Category Managers, and Suppliers to resolve customer issues or inquiries.

• Escalated customer issues and inquiries through the proper channels when necessary

• Greeted customers in a friendly and professional manner

• Processed customer orders accurately and efficiently

• Acted as an escalation point for complex customer inquiries and complaints

• Scheduled appointments for estimators to provide customers with quotes for services

• Maintained a friendly and positive attitude in a fast-paced environment

• Developed and maintained a professional rapport with customers to ensure repeat business

• Prepared tables for guests prior to their arrival, including setting up table linens and silverware

• Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals

Skills

• Software: Microsoft Office Word, Microsoft Project, Excel, PowerPoint, Access

• Personal: Highly proficient with attention to detail, Very adaptable to different situations/environments, results-oriented, self-motivated, very positive attitude, reliable, independently takes initiative to do more than what is expected, and honest, with a strong desire to acquire new skills and knowledge

• Customer Service: Data Analysis, complex problem solving, critical thinking, Conflict Resolution

References available upon request.