Tiffany Vermillion
West Mansfield,OH
Summary
Highly motivated Professional with more than 25 years' experience in Customer Service, Office Management, Data Entry, and Supervision of clerical staff. 20 years of experience working with children in group home settings for rehabilitation to society. (working closely with county workers, foster care agencies and courts) Strong time management skills with ability to multi-task and prioritize daily functions. Excellent employee relation skills and effective communication to peers and management. Detail Oriented and Organized.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Security Officer
Genric
Marysville, OH
03.2024 - Current
- Monitored security systems and acted as an operator at MRH
- Responded swiftly to incidents, coordinating with law enforcement when necessary.
- Implemented access control measures to regulate facility entry and maintain security protocols.
- Trained and mentored junior security personnel on best practices and emergency procedures.
- Monitored premises to ensure safety and security protocols were upheld.
Supervising Care Coordinator
Harbor
Marysville, Ohio
08.2022 - 08.2026
- Work with children from ages 3 to 20 for people with Behavioral issues and or Mental Health issues.
- Hold monthly Team Meetings for clients
- Perform weekly contacts with families for updates and or concerns
- Collaborate monthly reports for Aetna Ohio Rise program (Care Plans, Safety Plans, Comp Assessments and Risk Assessments)
- Support and advocate for families
- Obtain and put into place missing services families need in place (counseling, psych, recreational ideas for families, act as a school advocate)
- Interact with Judges, Probation Officers, Court system, CPS, Families, Counselors and School staff.
- Perform CANS assessments
- Work with children 1 on 1
- Managed case documentation using electronic health record systems for accurate tracking and reporting.
- Supervision of 5 employees
- Facilitated communication between patients, families, and healthcare providers to ensure continuity of care.
- Developed individualized care strategies to enhance patient outcomes and satisfaction levels.
- Oversaw scheduling of in-home services, optimizing resource allocation for timely interventions.
- Trained new staff on operational procedures and best practices for patient coordination.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
GAL / Visitation Monitor
Adriel
West Liberty, OH
01.2020 - 08.2022
- Monitored visitations to ensure safety and compliance with organizational protocols.
- Documented interactions and incidents to maintain accurate records for reporting purposes.
- Communicated effectively with families, providing support and guidance during visitations.
- Collaborated with social workers to address concerns and improve visitation experiences.
- Trained new staff on procedures and expectations related to visitation monitoring.
- Developed strategies to manage challenging behaviors during family interactions, fostering a positive environment.
- Ensured child safety at all times, taking immediate action when necessary to prevent harm or discomfort.
- Facilitated smooth transitions during visits by providing clear instructions and expectations to both parents and children.
- Assisted in developing visitation schedules that accommodated the needs of all parties involved.
- Worked closely with social workers, therapists, and legal professionals as part of an integrated team focused on promoting child wellbeing.
HR Assistant
Robinson Investments
09.2017 - 12.2019
- Organize, compile, and update company personnel records
- Assist with recruitment of potential applicants/ Performance Reviews/Training/ Tracking vacations and absences/ Job Postings/ Ins. Eligibility/Background Checks /New employee orientation and onboarding
- Customer Service/ Payroll
- Supported recruitment processes by screening resumes and coordinating interviews.
- Facilitated onboarding by preparing orientation materials and conducting new hire sessions.
- Assisted in benefits administration, addressing employee inquiries and resolving issues promptly.
- Developed training schedules, enhancing staff skills through organized workshops and seminars.
- Updated and maintained employee attendance records.
Education
Diploma - Medical Assisting
Bradford
Columbus, Oh08-1991
Skills
Maintained front desk operations to enhance visitor experiences
Utilized MS Office tools to streamline daily administrative tasks
Provided exceptional receptionist services with a focus on customer satisfaction
Supported case management processes through comprehensive care planning
Applied medical terminology knowledge to improve communication in medical settings
Performed data entry tasks to ensure accurate record-keeping
Facilitated engaging interactions with children in various settings
Demonstrated strong organizational skills in managing multiple priorities
Managed time efficiently to meet deadlines and deliver quality service
Exhibited professional phone etiquette to enhance customer interactions
Assisted in HR functions to support workforce management
Gained valuable experience in medical office environments
Certification
- First Aid/ CPR November 2022 to Present
- QMHS
Timeline
Security Officer
Genric
03.2024 - Current
Supervising Care Coordinator
Harbor
08.2022 - 08.2026
GAL / Visitation Monitor
Adriel
01.2020 - 08.2022
HR Assistant
Robinson Investments
09.2017 - 12.2019
Diploma - Medical Assisting
Bradford