Tiffany Vo
Rosemead,CA
Summary
Dynamic restaurant manager with a proven track record at Benihana, excelling in customer service and team leadership. Enhanced operational efficiency through effective inventory management and staff training, driving revenue growth. Skilled in complex problem-solving and decision-making, fostering a positive work environment that prioritizes guest satisfaction and employee engagement.
Overview
10
10
years of professional experience
Work History
Manager
Kojin Hibachi
11.2020 - Current
- Enhanced service quality by leading daily operations and ensuring customer satisfaction.
- Trained staff on food preparation and safety procedures for improved compliance.
- Reduced waste and improved efficiency through effective inventory management systems.
- Maintained operational efficiency by developing staff schedules and controlling labor costs.
- Analyzed customer feedback to enhance menu offerings and service quality.
- Established performance metrics to proactively monitor team productivity and address challenges.
Restaurant Manager
Benihana
01.2016 - 11.2020
- Enhanced customer satisfaction by overseeing daily restaurant operations effectively.
- Trained staff on service protocols, improving operational standards and efficiency.
- Optimized inventory management, reducing waste and maintaining stock levels.
- Developed training programs that elevated employee skills and team performance.
- Analyzed sales trends to create targeted strategies, boosting revenue growth.
- Conducted quality inspections, ensuring compliance with food safety regulations.
Education
Bachelor of Science - Business Administration
Ho Chi Minh University
Ho Chi Minh06-2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Sales techniques
Languages
Vietnamese
Native or Bilingual
Timeline
Manager
Kojin Hibachi
11.2020 - Current
Restaurant Manager
Benihana
01.2016 - 11.2020
Bachelor of Science - Business Administration
Ho Chi Minh University