Tracy L. Aton
Las Vegas,NV
Summary
Goal-oriented known for personability, accuracy and professionalism with over 20 years experience in the gaming industry primarily focused on customer satisfaction. A high energy achiever who possesses a commitment to work conjointly with teams to get the job accomplished in conjunction with combining leadership and excellent communication skills to continually streamline operations and leading projects to full completion.
Overview
19
19
years of professional experience
Work History
Manager, Cash Logistics
Coin Cloud/Power Coin
09.2020 - 01.2024
- Collaborated with various departments to organize operations and achieve demanding schedule targets.
- Processed, verified and reconciled inbound currency transactions.
- Researched and resolved account discrepancies.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Researched and resolved billing discrepancies to enable accurate billing.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Managed vendor performance to maximize profitability and achieve financial objectives.
Business Development
BMM
01.2019 - 09.2019
- Build and maintained strong, long-lasting customer relationships connecting with key business executives and stakeholders.
- Build cross-functional teams internally to improve entire customer service.
- Operating as lead point of contact for over 50 Clients.
- Help facilitate contract negotiations and agreements to maximize profits and identify new business opportunities among existing customers.
- Identified gaps in processes and help facilitate solutions to help fill those gaps.
- Researched and identified opportunities for account growth, account penetration and market expansion.
Client Relations Specialist
Ditronics Financial Services
01.2017 - 09.2019
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Logged call information and solutions provided into internal database.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Help facilitate contract negotiations and agreements to maximize profits and identify new business opportunities among existing customers.
Project Coordinator
Ditronics Financial Services
01.2011 - 01.2017
- Defined project objectives, created schedules and oversee projects from initiation to closure.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained database and spreadsheets with accurate inventory and status.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Monitored project progress, identified risks and took corrective action as needed.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Advocate on behalf of clients and clients needs to senior management.
- Fostered relationships with vendors to promote positive working relationships.
Cash Logistics Specialist
Ditronics Financial Services
01.2009 - 01.2011
- Worked closely with armored and service companies to ensure ATMs are being properly filled, serviced and managed according to our expectations.
- Obtained armored and service quotes.
- Performed analysis reports to identify saving by reducing fill amounts and swapping equipment.
- Worked closely with casinos on racing schedules to ensure ATMs were adequately filled.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Identified cost-effective vendors and set up favorable contracts.
Settlement Specialist
Ditronics Financial Services
01.2008 - 01.2009
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Accomplished multiple tasks within established timeframes.
- Handled day to day reconciliation and ACH of funds to customers in the amount of $90k+ in Cash Advance and Check Cashing transactions.
- Handled Chargeback notifications and responded to them in a timely manner.
- Assisted all customers and merchants with settlement processes and balancing of their accounts.
- Balanced bank statements daily.
Administrative Assistant
Ditronics Financial Services
01.2005 - 01.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Develop organizational procedures for office personnel including filing, billing and scheduling.
- Point person for maintenance, mailing, shipping equipment and errands.
- Managed executives’ schedules, calendars and appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
Education
Associate of Arts - Medical And Dental Management
Nevada Career Institute
Las Vegas, NV06.2000
High School Diploma -
Waipahu High School
Waipahu, HI06.1998
Skills
- Attention to Detail
- Creative Problem Solving
- Microsoft Office
- Customer Relations
- Leadership Experience
- Operations Management
- Project Management
- Communication and People Skills
Timeline
Manager, Cash Logistics
Coin Cloud/Power Coin
09.2020 - 01.2024
Business Development
BMM
01.2019 - 09.2019
Client Relations Specialist
Ditronics Financial Services
01.2017 - 09.2019
Project Coordinator
Ditronics Financial Services
01.2011 - 01.2017
Cash Logistics Specialist
Ditronics Financial Services
01.2009 - 01.2011
Settlement Specialist
Ditronics Financial Services
01.2008 - 01.2009
Administrative Assistant
Ditronics Financial Services
01.2005 - 01.2008
Associate of Arts - Medical And Dental Management
Nevada Career Institute
High School Diploma -
Waipahu High School
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