Tiffany Walker
Marietta,GA
Summary
Experienced instructional design professional with a proven track record of creating and implementing effective learning solutions that drive performance, enhance workforce capability, and improve organizational outcomes. Demonstrated expertise in aligning training programs with business objectives, collaborating with stakeholders, and creating engaging and scalable learning experiences. Skilled in developing micro-learning strategies, managing projects in fast-paced environments, and continuously improving programs through learner feedback and industry best practices.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Instructional Design Manager
Hyundai Capital America
11.2014 - Current
- Developed instructor-led training materials that supported both face to face and virtual classroom instruction that led to 105% speed to proficiency 30 days post training.
- Applied creative strategies to content design to build engaging and impactful learning experiences.
- Incorporated best practices in instructional design methodologies like ADDIE, SAM, and Agile into project workflows.
- Conducted comprehensive needs analysis to identify areas for instructional improvement and targeted training solutions.
- Demonstrated operational excellence by identifying deficiencies in any workflow that does not add value and developed a solution to achieve quantifiable results.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Implemented successful instructional design projects from concept to completion within budget and time constraints.
Operations Training Manager
Hyundai Capital America
- Developed and implemented diverse training materials and resources tailored to various learning styles, leading to new hires meeting proficiency targets swiftly after training, demonstrating immediate impact.
- Aligned training materials and Knowledge Hub content, ensuring accuracy and relevance while contributing valuable insights.
- Trained vendors and coordinated third-party resources used during training sessions for seamless learner experience.
- Managed multiple projects simultaneously while adhering to tight deadlines without compromising quality standards.
- Collaborated with key stakeholders across various departments to develop customized learning solutions.
Agile Operations Associate
Hyundai Capital America
- Exceeded departmental KPIs during rotation assignments, significantly contributing to operational efficiency, with a Department YTD average of 123.33%, showcasing strong performance.
- Conducted regular one-on-one coaching sessions with employees to enhance individual performance, leading to increased performance and employee engagement.
- Ensured 100% accuracy in data recording by identifying and diligently monitoring concerns within KSOX Refund reporting process.
- Applied Lean Six Sigma methodologies to drive continuous improvement across the organization's operations, resulting in the implementation of 7 process enhancements that streamlined business workflows.
- Collaborated with cross-functional teams to develop innovative solutions for complex problems.
Dealer Experience Associate
Hyundai Capital America
- Provided best in class customer service, education, and assistance to dealers and HCA Sales Team regarding Loan originations within a high call volume and fast-paced environment.
- Monitored and responded to department's email box while resolving escalated issues that supported the booking and funding of Lease/Retail contracts.
- Verified all funding package information and ensured conformance to HCA Credit approvals, policies, and established guidelines as well as all State and Federal Regulations.
- Supported department's growth and development by detecting trends from contract and error reports resulting in improved process flows.
- Participated in coaching and development sessions/trainings to co-create solutions that enhanced individual performance and overall department/team performance.
Education
Business Administration -
Kennesaw State University
Kennesaw, GASkills
- Instructional Design & Curriculum Development
- Microlearning Strategy
- Project Management & Program Coordination
- Cross-functional Stakeholder Collaboration
- Customer Success Training
- Process Improvement
- Performance Management
- Knowledge Resource Management
- Adaptability in Fast-Paced Environments
- Coaching, Mentoring, and Employee Development
Certification
- Articulate Rise
- Lean Six Sigma White Belt Certified
- Seven Steps of Digitalization Transformation Certified
Timeline
Instructional Design Manager
Hyundai Capital America
11.2014 - Current
Operations Training Manager
Hyundai Capital America
Agile Operations Associate
Hyundai Capital America
Dealer Experience Associate
Hyundai Capital America
Business Administration -
Kennesaw State University
Similar Profiles
Jowanna HendersonJowanna Henderson
Finance Manager at Hyundai Capital AmericaFinance Manager at Hyundai Capital America
Natalia FredrickNatalia Fredrick
Account Servicing at Hyundai Capital AmericaAccount Servicing at Hyundai Capital America
Jaelan JonesJaelan Jones
Recovery Associate at Hyundai Capital AmericaRecovery Associate at Hyundai Capital America