TIFFANY L. WALKER
Ellenwood,GA
Summary
Safety-focused airline operations and customer-service professional with 16 years at Southwest Airlines across operations, customer service, ramp, training, and leadership support. Experienced coordinating cross-functional teams, communicating during irregular operations, applying FAA and TSA requirements, and caring for customers in fast-moving environments. Business owner recognized for reliability, empathy, sound judgment, and polished service.
Overview
4
4
years of post-secondary education
18
18
years of professional experience
Work History
Owner and Operator • Certified Sisterlocks Consultant
OH SO FANCY LOCS, LLC
Ellenwood, USA
02.2021 - Current
- Delivered attentive, face-to-face service to diverse clients, conducting consultations, resolving concerns, and fostering lasting relationships through consistent care.
- Manage sales, appointments, client communication, payments, supplies, confidential records, and daily operations while maintaining punctuality and professional standards.
- Coordinated appointments and schedules to enhance workflow efficiency.
- Oversaw daily business operations, managing staff, sales, inventory, and accounting.
Operations Agent • Customer Service Agent • Ramp Agent • Trainer
SOUTHWEST AIRLINES
Atlanta, USA
04.2008 - 12.2024
- Directed ground-operation assignments and coordinated pilots, flight attendants, customer-service agents, ramp teams, and cargo agents to support safe departures and efficient aircraft turns.
- Calculated aircraft weight and balance and handled cargo, hazardous materials, fuel data, baggage counts, passenger manifests, and special materials with accuracy and safety awareness.
- Monitored arrivals, departures, and key performance indicators; communicated changed plans during weather delays, crew disruptions, aircraft swaps, and other irregular operations.
- Supervised airfield activity, assigned teams to terminating and inbound flights, arranged special assistance, and addressed operational or customer concerns promptly.
- Collected and verified crew paperwork including dispatch releases, weather information, cargo and hazmat documents, fueling data, and baggage counts.
- Trained and supported new employees; communicated through station AMS and radio; documented discrepancies and maintained compliance with FAA, TSA, airport, and company requirements.
Education
Technical Preparation Diploma - Drafting
Booker T. Washington High School
09.1996 - 06.2000
Skills
- Safety and regulatory compliance
- Customer care and hospitality
- Irregular-operations response
- Team leadership and coordination
- Clear verbal communication
- Problem solving and de-escalation
- Adaptability and sound judgment
- Punctuality and reliability
- Confidential recordkeeping
- Aircraft weight and balance
- Flight and crew documentation
- Cargo and hazmat coordination
- Station AMS and radio
- Ops Suite and Althea
- Microsoft Office
- Multiple systems simultaneously
Credential
Certified Sisterlocks Consultant, 01/01/23
Leadership And Community
Certified Sisterlocks Consultant, 01/01/23
Timeline
Owner and Operator • Certified Sisterlocks Consultant
OH SO FANCY LOCS, LLC
02.2021 - Current
Operations Agent • Customer Service Agent • Ramp Agent • Trainer
SOUTHWEST AIRLINES
04.2008 - 12.2024
Technical Preparation Diploma - Drafting
Booker T. Washington High School
09.1996 - 06.2000