Tiffany Washington
Houston,TX
Summary
Experienced Sales Executive with a proven track record of success, excelling in credit analysis and relationship management. Expert in negotiating favorable loan terms, enhancing customer satisfaction, and driving profitability. Adept at utilizing CRM systems to streamline processes and foster strong client connections, ensuring tailored financial solutions.
Overview
18
18
years of professional experience
Work History
Loan Officer
LibertyOne Credit Union
Dallas, TX
01.2023 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
- Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
- Facilitated financial workshops for prospective borrowers, improving their understanding of loan products and credit health.
Inside Sales Representative IIi
Verizon
Irving, TX
03.2017 - 09.2022
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tips.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Set up new accounts, established customer credit and set up payments.
Senior Travel Counselor
VacationsToGo
Houston, TX
08.2012 - 11.2015
- Provided exceptional customer service during all stages of the trip planning process, resulting in high referral rates from satisfied clients.
- Utilized advanced reservation systems effectively to streamline booking procedures.
- Maintained up-to-date knowledge of industry trends, ensuring clients received expert advice on destinations and experiences.
- Assisted corporate clients in organizing group travel arrangements.
- Kept precise records of all transactions ensuring accuracy in billing processes.
- Monitored global events impacting travel.
- Developed strong relationships with vendors to secure exclusive deals and discounts for clients.
- Managed complex itineraries involving multiple destinations, accommodation types, and activities for discerning clientele.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Organized exquisite travel itineraries and vacations for high-level clients.
- Developed loyal clientele base due to active listening, research skills and keen understanding of travel budgets.
- 100% Commission-based
Sales Executive
GoDISH
Houston, TX
03.2007 - 07.2012
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads using Salesforce to exceed sales goals and increase company profits.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments as needed.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
BBA - Marketing
Texas Southern University
Houston, TX05.2013
Skills
- Database management
- Relationship building and management
- Financial advising
- Credit analysis
- Consumer lending
- Proficient in 10-key
- Terms negotiation
- Microsoft office
- Data entry
- Proven track record of sales success
- Results-oriented
- Market analysis
- CRM Management
- Salesforce
- Solid leadership capabilities
Timeline
Loan Officer
LibertyOne Credit Union
01.2023 - Current
Inside Sales Representative IIi
Verizon
03.2017 - 09.2022
Senior Travel Counselor
VacationsToGo
08.2012 - 11.2015
Sales Executive
GoDISH
03.2007 - 07.2012
BBA - Marketing
Texas Southern University