Tiffany Way
Satsuma
Summary
Dynamic professional with extensive experience in the retail and service industries. Known for strong communication and teamwork skills, consistently exceeding performance goals while fostering a collaborative environment. Dedicated to enhancing client experiences and mentoring colleagues for success.
Overview
13
13
years of professional experience
Work History
Parts Performance Specialist
Camping World
09.2019 - Current
- Trusted employee, responsible for store opening and closing, safeguarding $750K in floor assets.
- Coordinated with vendors for expedited part deliveries, streamlining service repairs and slashing customer wait times.
- Established trusting relationships with clients, promoted open dialogue to outfit their motor homes, incorporated their needs with lifestyle creating repeat customers.
- Provided open lines of communicate with clients for service related inquires enabling a transparent process.
- Led group training on boosting sales through company program offers.
- Served as a mentor to junior specialists, sharing expertise in database navigation and customer support.
- Improved client retention rates by consistently exceeding performance goals and expectations.
- Trusted employee, responsible for store openings and closings safeguarding $750K of floor assets.
Sales Associate
Kay Jewelers
12.2018 - 08.2019
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Executed product promotions and sales strategies to increase store revenue.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained product knowledge to effectively assist customers with inquires and purchases.
Assistant Store Manager
Mix Mercantile
08.2015 - 10.2018
- Supervised daily operations to ensure alignment with company standards and customer satisfaction.
- Implemented inventory management strategies to enhance stock accuracy and reduce shrinkage.
- Analyzed sales reports to identify trends and drive actionable insights for merchandising decisions.
- Managed scheduling logistics to optimize workforce efficiency during peak business hours.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Gallery Director
Millionaire Galleries
03.2013 - 07.2015
- Curated diverse art exhibitions to enhance visitor engagement and community involvement.
- Developed strategic partnerships with local artists and organizations to expand gallery reach.
- Oversaw gallery operations, ensuring optimal presentation and maintenance of artworks.
- Implemented marketing initiatives that increased attendance at events and exhibitions.
- Developed strong relationships with artists, collectors, and industry professionals to grow the gallery''s reputation.
Education
High School Diploma -
Wando High School
Mt. Pleasant, SC05-2001
Skills
- Teamwork and collaboration
- Customer service
- Reliability
- Active listening
- Task prioritization
- Time management
- Problem-solving abilities
- Relationship building
- Interpersonal skills
- Excellent communication
Timeline
Parts Performance Specialist
Camping World
09.2019 - Current
Sales Associate
Kay Jewelers
12.2018 - 08.2019
Assistant Store Manager
Mix Mercantile
08.2015 - 10.2018
Assistant Gallery Director
Millionaire Galleries
03.2013 - 07.2015
High School Diploma -
Wando High School