Tiffany Werts
Willard,MO
Summary
Empathetic professional with 20 years customer service excellence known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Level 2 Steakhouse
Branson, MO
02.2023 - Current
- Provided excellent customer service to all guests by responding promptly to their request
- Addressed concerns quickly to improve customer experience and handled escalated issues to ensure guest satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Fine Dining Server/ Trainer
Lombardo's Trattoria
St Louis, MO
10.2020 - 02.2023
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Addressed and resolved customer complaints with professionalism and patience.
- Multi-tasked efficiently while prioritizing tasks during peak hours, maintaining attentive and unobtrusive service.
Sales Representative
Breve' Espresso Company
Pevely, MO
01.2007 - 12.2012
- Presented products to clients, ensuring satisfaction and retention of existing clientele.
- Created and updated lead sheets and delivered PowerPoint presentations using Microsoft Excel.
- Provided training on espresso machines to new clients and their staff, scheduled equipment installations, and managed shipping, receiving, inventory, and product quality.
Education
Automotive Technology
Ozarks Technical Community College
Springfield, MO06-2026
Skills
- High-Quality Customer Support
- Strong communication skills
- Detail-oriented
- Interpersonal Engagement Skills
- Account development
- Technical product knowledge
- Customer Loyalty Development
Certification
- ASE certification A1 Engine Repair
Accomplishments
- #1 Sales representative 2009
Timeline
Fine Dining Server
Level 2 Steakhouse
02.2023 - Current
Fine Dining Server/ Trainer
Lombardo's Trattoria
10.2020 - 02.2023
Sales Representative
Breve' Espresso Company
01.2007 - 12.2012
- ASE certification A1 Engine Repair
Automotive Technology
Ozarks Technical Community College
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