Brittany Elko
Statesboro,GA
Summary
A dynamic, positive customer service leader, experienced in providing elite customer service through effective communication and teamwork. I have interest, drive, and desire to continually learn and grow. Demeanor projects professionalism, compassion, and creativity to ensure excellent service, discretion, and flexibility.
Overview
12
12
years of professional experience
Work History
Server
Level 2 Steakhouse
2021.07 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Front Desk Agent
Hilton
2021.03 - 2021.07
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Real Estate Assistant
HCW Realty
2020.07 - 2021.03
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
Quality Assurance Specialist
Bluegreen Vacations
2019.01 - 2020.06
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
Nanny
Private Family Client
2016.10 - 2018.12
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
Flight Attendant
Emirates Airlines
2014.12 - 2016.01
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Corporate Flight Attendant
Various Companies
2011.10 - 2014.11
- Ensured safety and comfort of passengers by conducting thorough pre-flight checks and addressing any concerns.
- Facilitated smooth boarding process for VIP clients, maintaining utmost professionalism and discretion.
- Delivered personalized meal service to accommodate dietary restrictions and preferences of high-profile guests.
Education
High School Diploma -
Southeast Bulloch High School
Brooklet, GANo Degree - Historic Preservation And Conservation
East Georgia State College
Statesboro, GASkills
- Sales Expertise
- Quality Control
- Problem Solving
- Exceptional Customer Service
- Organizational Skills
- Attention to Detail
- Effective Communication
- Reliable and Responsible
Timeline
Server
Level 2 Steakhouse
2021.07 - Current
Front Desk Agent
Hilton
2021.03 - 2021.07
Real Estate Assistant
HCW Realty
2020.07 - 2021.03
Quality Assurance Specialist
Bluegreen Vacations
2019.01 - 2020.06
Nanny
Private Family Client
2016.10 - 2018.12
Flight Attendant
Emirates Airlines
2014.12 - 2016.01
Corporate Flight Attendant
Various Companies
2011.10 - 2014.11
High School Diploma -
Southeast Bulloch High School
No Degree - Historic Preservation And Conservation
East Georgia State College
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