Tiffany Whetsell

• Managed day-to-day operations to ensure smooth workflow, patient satisfaction, and team efficiency.
• Professionally handled a high volume of questions and concerns with patience and clarity.
• Served as first point of contact for client complaints, resolving issues promptly and empathetically.
• Maintained and troubleshot Avimark software, including reminder system upkeep and error resolution.
• Created and maintained line items; managed Greenline rebates for accurate billing and cost savings.
• Oversaw inventory management to reduce waste and maintain critical supply levels.
• Scheduled staff to ensure adequate coverage while controlling labor and overtime costs.

Trained and audited front desk staff to ensure consistent, high-quality client service.

• Managed clinic bookkeeping using QuickBooks, tracking and reconciling accounts efficiently.
• Audited records for accuracy, ensuring compliance with clinic policies.
• Oversaw inventory management, ordering supplies and coordinating timely stock replenishment.
• Provided administrative support by scheduling appointments and maintaining client files.
• Collaborated with veterinary staff to enhance clinic operations and improve client service.

Acted as primary client liaison, managing check-ins, medical records, and appointment flow with AVImark.

• Coordinated scheduling and triaged calls to optimize client communication through multiple channels.
• Processed payments and invoiced services while providing proactive reminders for preventive care.
• Maintained clean, efficient front office to support seamless clinic operations alongside veterinary staff.

• Provided exceptional customer service to guests in person and by phone; answered questions, processed registrations, and booked events
• Handled payments, managed program and membership sign-ups, and maintained detailed records and files
• Kept lobby and work areas organized; completed administrative tasks including filing, copying, and faxing

Assisted in various departments (child care, fitness, gym monitoring) to support smooth day-to-day operations

Managed front desk operations, greeting visitors and responding to inquiries in person and by phone.

• Maintained clean and organized workspace to enhance visitor experience.
• Coordinated group reservations, scheduled hockey and figure skating lessons, and booked events.
• Processed payments for admissions, lessons, events, skate rentals, and retail items with accuracy.
• Handled administrative tasks including mail distribution, copying, and faxing efficiently.
• Supported departments such as birthday parties, skate rentals, pro shop, snack bar, and lessons to ensure operational excellence.