Tiffany Willard
Portland,OR
Summary
Service-oriented Delivery Professional with proven record of road safety and clean driving history. Managed efficient route planning to enhance delivery effectiveness and customer satisfaction while ensuring compliance with DOT regulations. Demonstrated expertise in warehouse shipping and receiving, including forklift operation and precise order verification.
Overview
8
8
years of professional experience
Work History
Delivery Driver
NAPA Auto Parts - Genuine Parts
Gresham, Oregon
02.2026 - Current
- Delivered automotive parts to customers efficiently and safely.
- Maintained accurate records of deliveries and pickups.
- Inspected delivery vehicle for safety and maintenance regularly.
- Communicated with customers to confirm delivery details and schedules.
Store Manager
AutoZone
Happy Valley, Oregon
08.2023 - 02.2026
- Managed daily store operations, ensuring smooth workflow and high standards.
- Trained and supervised team members on customer service best practices.
- Maintained inventory levels, overseeing stock replenishment and organization.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Monitored sales performance, identifying trends for operational adjustments.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Assistant Store Manager
NAPA
Madras, Oregon
08.2020 - 08.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw inventory management and restocking processes for optimal product availability.
- Trained new staff on customer service standards and sales techniques.
- Assisted in managing daily store operations and employee scheduling.
- Conducted regular audits of store procedures to ensure compliance with company policies.
Store Manager
AutoZone
Madras, Oregon
05.2018 - 07.2020
- Managed daily store operations, ensuring smooth workflow and high standards.
- Trained and supervised team members on customer service best practices.
- Maintained inventory levels, overseeing stock replenishment and organization.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
Dale Young Community High School
Brigham City, UTSkills
- Delivery scheduling
- Route planning
- Vehicle inspection
- Safety compliance
- Logistics coordination
- Inventory management
- Customer relationship management
- Problem solving
- Effective communication
- Team leadership
References
References available upon request.
Timeline
Delivery Driver
NAPA Auto Parts - Genuine Parts
02.2026 - Current
Store Manager
AutoZone
08.2023 - 02.2026
Assistant Store Manager
NAPA
08.2020 - 08.2023
Store Manager
AutoZone
05.2018 - 07.2020
Dale Young Community High School