Tiffany Williams
Port Saint Lucie
Summary
Experienced Dispatcher with over twelve years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
18
18
years of professional experience
Work History
Dispatcher
TA Petro
12.2020 - Current
- Directed dispatching, routing and tracking of 450 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 300 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Repair for Amazon Fleet
- Reach Ticketing system for Amazon repair's
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Telecommunications Dispatcher
Atlantic Broadband
02.2020 - Current
- Coordinated installation of new users and relocations of existing users.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Communications Dispatcher
Comcast Cable
03.2007 - 02.2020
- Assigned and recorded job Numbers for Technicians jobs per shift
- Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression
- Received incoming calls providing support for technical issues that the technicians may have
- Provided support to my direct supervisor as a lead for the team assisting along side helping with team issues
- Provided training's to new hires
- Supervised routing printing and distributing the daily routes to the technicians
- Established long-term customer relationships through prompt and courteous service
- Supported customers by managing incoming calls for issues they would encounter per day efficiently while maintaining professionalism and upbeat tone
Education
Bachelor of Science - Health Science
Purdue University
West Lafayette, IN11-2024
High School Diploma -
Palm Beach Lakes High School Adult Education
West Palm Beach, FL2003
Skills
- Critical Thinking
- Problem-solving abilities
- Problem Resolution
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Organizational Skills
- Friendly, Positive Attitude
Timeline
Dispatcher
TA Petro
12.2020 - Current
Telecommunications Dispatcher
Atlantic Broadband
02.2020 - Current
Communications Dispatcher
Comcast Cable
03.2007 - 02.2020
High School Diploma -
Palm Beach Lakes High School Adult Education
Bachelor of Science - Health Science
Purdue University
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