Willie wright
MERRIMAC,WI
Summary
Dynamic professional with a client-centric approach and call center experience at TA Petro. Proven ability in complaint handling and active listening, enhancing customer satisfaction. As a Bankruptcy Specialist at OAC, streamlined processes and mentored staff, showcasing critical thinking and efficiency in managing complex cases. Committed to delivering exceptional service and operational excellence.
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
CSR
TA Petro
03.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed transactions efficiently using point-of-sale systems to ensure accurate financial processes.
- Assisted in training new employees on standard operating procedures and customer interaction techniques.
- Maintained cleanliness and organization of the work area to enhance customer experience and safety compliance.
Bankruptcy Specialist
OAC
01.2020 - 06.2024
- Analyzed bankruptcy filings to ensure compliance with legal requirements and company policies.
- Developed and implemented strategies for managing client communications during bankruptcy processes.
- Mentored junior staff on effective case management and document preparation techniques.
- Streamlined workflow processes to enhance efficiency in handling bankruptcy cases.
Maintenance Technician
TA Petro
07.2016 - 02.2022
- Diagnosed and repaired mechanical failures in equipment, ensuring operational efficiency.
- Conducted routine inspections and preventive maintenance on facility systems to enhance reliability.
- Collaborated with team members to develop maintenance schedules, optimizing workflow processes.
- Implemented safety protocols during repairs, reducing workplace incidents and promoting compliance.
Education
Hamilton High School
Milwaukee, WISkills
- Call center experience
- Client-centric approach
- Complaint handling
- CRM software
- Customer service
- Active listening
- Critical thinking
- Customer focus
Timeline
CSR
TA Petro
03.2024 - Current
Bankruptcy Specialist
OAC
01.2020 - 06.2024
Maintenance Technician
TA Petro
07.2016 - 02.2022
Hamilton High School
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