Tiffany Wozniak
Warrenton,MO
Summary
I am a quick learner, I have great attention to detail. I have worked mostly as a CNA and L1MA. Then I took a change in my becoming an office administrator where I was able to learn multiple different procedures and skills in an office setting. I am now a customer service representative where I am learning to always listen and understand my customers concerns and offer them the best customer service experiences.I have outstanding attendance, I am outgoing and have great communication skills. I take pride in the work that I do and always try my best to succeed, I learn from my mistakes and push myself to do better because there is always room for improvement.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
Compass Health Network
Wentzville, MO, US
- I would check in patients for doctor's appointments, take insurance information and schedule appointments
Customer Service Representative
Gateway Fiber
Wright City, MO
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Manager
Kikkoman Foods, Inc
Warrenton, MO, US
10.2021 - 06.2024
- I handle all front office duties including, Accounts Payable, Shipping and Receiving, Purchase Orders, HR, cleaning of the offices, answering phones, setting up accounts with new vendors…etc
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Level 1 Med Aide
Harton Senior Living
Warrenton, MO, US
01.2018 - 10.2021
- I assisted residents with ADL's, passed medication, cleaned residents rooms
CNA - Certified Nursing Assistant /level 1 med aid
OakPointe Senior Care & rehab
Warrenton, MO, US
06.2015 - 01.2018
- I assisted residents with ADL's passed medication and cleaned rooms
Education
Ged -
Skills
- Medication Administration
- Senior Care
- Accounts Payable
- Home Care
- Office Administration
- Office Management
- Management
- Microsoft Outlook
- Caregiving
- HIPAA
- Customer service
- Administrative experience
- Front desk
Certification
- CNA
- Certified Medication Technician
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative
Gateway Fiber
06.2024 - Current
Office Manager
Kikkoman Foods, Inc
10.2021 - 06.2024
Level 1 Med Aide
Harton Senior Living
01.2018 - 10.2021
CNA - Certified Nursing Assistant /level 1 med aid
OakPointe Senior Care & rehab
06.2015 - 01.2018
Ged -
Customer Relations Specialist
Compass Health Network