To utilize assets and strengths in healthcare customer service to further the mission and goals of the company. Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 8 years of insurance experience.
Hi, I’m
Tiffany Wright
Savannah,GA
Summary
Overview
12
years of professional experience
Work History
Shipt, Inc
Delivery Driver
03.2020 - Current
Job overview
- Delivered goods and products to customer on time and in excellent condition
- Maintained professional and friendly demeanor during deliveries to uphold company reputation
- Communicated with customers to provide delivery updates and confirm delivery locations
- Accomplishment: Performed with consistent 5.0 customer rating
Allstate Benefits
Senior Claims Associate
10.2016 - 08.2019
Job overview
- Worked productively in fast-moving work environment to process large volumes of claims
- Reviewing & Approving over 200 Faxed Claims Submissions per day
- Examined reports, accounts, and evidence to determine integrity and accuracy of information
- Accomplishment: Established Claim Support Unit SOP
ADT Security Services
Emergency Dispatch Operator/Tech Support
11.2015 - 10.2016
Job overview
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises
- Performed troubleshooting of over 50 different alarm systems
- Updating accounting information and processing payments
Triage Management Systems
Customer Service Specialist
07.2011 - 02.2014
Job overview
- Scheduling 50 plus appointments daily for roofing, water mitigation & emergency service contractors
- Established relationship with insurance adjusters needing appointments for special services
Education
University of North FloridaJacksonville, FL
B.S from Biology
12.2008
University Overview
Skills
- Microsoft Office
- Adobe Premiere Pro
- Customer Service
- Executive Assistant
- Performing Arts
- Creative Writing
- Social Media Content Creation
- Pharmacy Technician Training
Affiliations
Affiliations
Member, Delta Sigma Theta Sorority, Inc.
Member, Leadership Jacksonville
Timeline
Delivery Driver
Shipt, Inc
03.2020 - Current
Senior Claims Associate
Allstate Benefits
10.2016 - 08.2019
Emergency Dispatch Operator/Tech Support
ADT Security Services
11.2015 - 10.2016
Customer Service Specialist
Triage Management Systems
07.2011 - 02.2014
University of North Florida
B.S from Biology
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