Tiffany Yanez
Fresno,CA
Summary
Proven leader in the food service industry, excelling in high-pressure environments as demonstrated at TGI Fridays. Expert in beverage preparation and maintaining operational standards, I significantly enhance customer satisfaction through effective problem-solving and team coaching. Skilled in both point of sale operations and fostering a culture of continuous learning, I drive operational excellence and customer loyalty. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Waitress
TGI Fridays
Fresno, CA
08.2021 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Food Service Worker
Five Guys
Fresno
11.2021 - 06.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Barista Manager
Pink Panthers
Fresno, CA
08.2016 - 06.2019
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
Education
Diploma -
J.E. Young
06.2015
Skills
Point of sale operation
Ordering procedures
Order delivery practices
Food station setup
Tableside Service
Stocking and replenishing
Upselling techniques
Table setting knowledge
Beverage preparation
To-go order preparation
Staff Management
Employee training
Espresso machine operation
Hiring
Workflow planning
References
LINDA MORAGA
559-777-1451
LAURA PIERCE
559-304-5737
RANDY AUSTIN
559-704-4198
Timeline
Food Service Worker
Five Guys
11.2021 - 06.2022
Waitress
TGI Fridays
08.2021 - 01.2024
Barista Manager
Pink Panthers
08.2016 - 06.2019
Diploma -
J.E. Young