Tiffany Young
Brandon,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Maximus Federal
09.2019 - Current
- Consulted with customers to determine best methods to resolve service questions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Educated clients on how to conduct transactions with convenient online solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
Customer Service Representative
Macys Credit And Customer Service
06.2018 - 05.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Assisted customers in making payments on accounts and setting up payment plans.
- Assessed customer account information to determine current issues and potential solutions.
- Provided excellent customer service.
Customer Service Specialist
One Touch
02.2015 - 06.2018
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided each and every customer with outstanding customer service.
Education
High School Diploma -
Hillsborough High School
Tampa, FL06.1993
Skills
- Credit card payment processing
- Problem-solving abilities
- Adaptive team player
- High-energy attitude
- Microsoft Office expertise
Timeline
Customer Service Representative
Maximus Federal
09.2019 - Current
Customer Service Representative
Macys Credit And Customer Service
06.2018 - 05.2019
Customer Service Specialist
One Touch
02.2015 - 06.2018
High School Diploma -
Hillsborough High School
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