Tiffany Young
Vallejo,CA
Summary
Proven Office Manager at JC Heating and Air Conditioning, Inc., adept in office administration and organizational skills. Streamlined administrative processes, enhancing efficiency. Excelled in building customer relationships and managing inventory control, demonstrating exceptional multitasking and communication abilities. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Office Manager's Assistant
JC Heating and Air Conditioning, Inc.
03.2021 - Current
- Oversaw office inventory activities by ordering office supplies.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
Office Manager
Estey Real Estate & Property Management
03.2006 - 02.2021
- Managed over 300 rental properties :
- Collecting rents in the office and depositing them to the bank.
- coordinated work orders for repairs by using the software Appfolio and sending them according to the right vendor.
- Established team priorities, maintained schedules and monitored performance.
- Collecting rental applications and processing them through Rentscreener to get their credit check report.
- Coordinated rental agreements for applicants that were approved and renewed lease renewals for those tenants
- Maintained professional demeanor by staying calm when addressing unhappy or angry tenants and homeowners.
Education
Associate of Arts - General Education
Diablo Valley College
Pleasant Hill, CA05.2005
Skills
- Office Administration
- Filing systems
- Scheduling and calendar management
- Billing
- Inventory Control
- Customer Service
- Office Management
- Excellent multi-tasking ability
- Payroll Processing
- Employee Training
- Credit and collections
- Organizational Skills
Timeline
Office Manager's Assistant
JC Heating and Air Conditioning, Inc.
03.2021 - Current
Office Manager
Estey Real Estate & Property Management
03.2006 - 02.2021
Associate of Arts - General Education
Diablo Valley College