Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiffany Zielinski

Savanna,IL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

21
21
years of professional experience

Work History

Clerk

City Of Mt Carroll
05.2024 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.
  • Input data into spreadsheets and databases.
  • Compiled and analyzed data to produce reports.

Executive Vice President & Branch Manager

State Bank of Pearl City
01.2022 - 03.2024
  • Developed excel spreadsheets and programs to improve office efficiency.
  • Managed and balanced cash vault, audits and general ledger accounts.
  • Processed and approved international and domestic wire transfers
  • Organized and maintained payroll information by entering data, deleting errors and submit payroll for processing.
  • Provided ongoing training to address staff needs.
  • Trained newly hired employees.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Reviewed IT reports and reported on them to the IT Committee.
  • Assessed employee performance and developed improvement plans.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Identified partnership opportunities and established favorable business connections.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Maintained scheduling for branch employees to keep shifts appropriately staffed.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Loan Officer & Assistant Branch Manager

State Bank of Pearl City
04.2020 - 03.2024
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Maintained strict confidentiality of bank records and client information.
  • Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
  • Analyzed loan-to-value ratios, debt to income ratios and credit scores to make underwriting decisions.
  • Worked with past-due customers by developing plan for resolution.
  • Managed and balanced cash vault, audits and general ledger accounts.
  • Reviewed weekly IT reports and reported on them to the IT Committee.
  • Supervised and evaluated performance for branch employees.
  • Manage the daily tasks at the Mt Carroll branch.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Planned work schedules to maintain adequate staffing levels.
  • Developed strong relationships with customers through high levels of customer service.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Completed biweekly payroll for company personnel.
  • Processed timecards and payroll data for team of employees.
  • Updated account information to maintain customer records.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Teller

State Bank of Pearl City
12.2015 - 04.2020
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Assisted with training of new tellers on policies and procedures.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Processed applications for new accounts.
  • Referred customers to other banking departments for specialized services.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Executed wire transfers, stop payments and account transfers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Handled various accounting transactions.
  • Placed orders for customer checks and verified starting numbers.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Assisted customers with compromised debit cards and issued new credentials.

Teller

Blackhawk Area Credit Union
03.2013 - 12.2015
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Built and maintained client relationships through quality, personalized interactions.
  • Entered customer transactions into computers to record transactions and issue receipts.
  • Reconciled cash and checks against computer records at end of shift.
  • Performed currency transaction reports for foreign currency.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Placed orders for customer checks and verified starting numbers.

CNA

Wexford Health Services
10.2009 - 02.2010
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.

CNA

Sunnybrook of Burlington
08.2008 - 09.2009
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Reported changes in patient conditions to registered nurse or physician.
  • Provided emotional support to family members during difficult times.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Transported residents within the facility as needed.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Waitress and Hostess

Gators
08.2007 - 05.2009
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Replenished beverages when necessary.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.

Direct Support Professional

Rolling Hills Progress Center
01.2003 - 07.2007
  • Developed and implemented individualized education plans for clients with disabilities.
  • Created and maintained a safe, supportive, and inclusive learning environment for handicapped individuals.
  • Established positive relationships with clients by providing support and guidance throughout their academic career.
  • Assisted with daily living activities, including meal preparation and medication reminders.
  • Engaged in activities with residents to stimulate physical and mental activity levels.
  • Reported any unusual incidents or behaviors to the supervisor immediately.
  • Participated in the development of individualized service plans for each resident based on their needs.
  • Maintained clean, safe, and well-organized patient environment.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Assisted disabled clients to support independence and well-being.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Education

Certificate - Business Essentials

DeVry University
05-2023

High School Diploma -

Mt Carroll High School
05.2004

Skills

  • Customer Service-Focused
  • Communication
  • Interpersonal Skills
  • Problem Solving
  • Office Administration
  • Administrative Skills
  • Employee Onboarding
  • Microsoft Office
  • Schedule Management
  • Multitasking and Time Management
  • Attention to Detail
  • Human Resources Management
  • Payroll Processing
  • Telephone Etiquette

References

1.) Name: Sara Derrer

Phone: 815-766-2692

Address: 322 W Benton St Mt Carroll, IL 61053

Years Acquainted: 21 years


2.) Name: Lydia Hutchcraft

Phone: 815-238-8606

Address: 500 Holcomb Ave Milledgeville, IL 61051

Years Acquainted: 5 years


3.) Name: Meagan Springstead

Phone: 815-908-3555

Address: 208 E Benton St Mt Carroll, IL 61053

Years Acquainted: 7 years

Timeline

Clerk

City Of Mt Carroll
05.2024 - Current

Executive Vice President & Branch Manager

State Bank of Pearl City
01.2022 - 03.2024

Loan Officer & Assistant Branch Manager

State Bank of Pearl City
04.2020 - 03.2024

Teller

State Bank of Pearl City
12.2015 - 04.2020

Teller

Blackhawk Area Credit Union
03.2013 - 12.2015

CNA

Wexford Health Services
10.2009 - 02.2010

CNA

Sunnybrook of Burlington
08.2008 - 09.2009

Waitress and Hostess

Gators
08.2007 - 05.2009

Direct Support Professional

Rolling Hills Progress Center
01.2003 - 07.2007

Certificate - Business Essentials

DeVry University

High School Diploma -

Mt Carroll High School

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Tiffany Zielinski