Isabel Lego
Savanna,IL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for good communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
24
24
years of professional experience
Work History
Personal Assistant
Department of Rehabilitation Services
01.2023 - Current
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- As a personal assistant I was employed to provide personal and domestic personal assistant for care (PA) is someone who is employed to provide personal and domestic everyday support needed to help people to lead an independent personal and social life at home.
- Kept patient health and personal information private and confidential.
- Handled household chores to assist patients and families with cooking, cleaning and laundry.
- Followed standard infection control protocols to avoid illness or contamination.
Teller/Personal Banker
Savanna-Thomson State Bank
08.2010 - 02.2021
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Delivered exceptional service to customers in person or over telephone.
- Performed special services for customers, ordering bank cards and checks.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Balanced cash drawers on a daily basis.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to customers in detail as needed.
- Maintained confidentiality of bank records and client information.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Maintained accurate records of all transactions for compliance purposes.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
Quality Control Inspector
Primary foods
08.2001 - 08.2010
- Performed first article inspection on incoming raw materials.
- Reviewed customer complaints and identified potential sources of quality issues.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Analyzed data from process control systems to identify trends in product quality.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Trained new employees on proper use of test equipment and inspection techniques.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Ensured that all products met customer requirements prior to shipment.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Tested finished goods prior to shipment according to established protocols.
Education
Certified Nurse Assistant - Nursing
Black Hawk College
Moline, IL05-2001
GED -
Savanna High School
Savanna, IL09-1999
Skills
- Dedicated team player
- FLUENT IN English and Spanish
- Customer service
- Information confidentiality
- Record keeping
- Strong work ethic
- Financial transactions
Timeline
Personal Assistant
Department of Rehabilitation Services
01.2023 - Current
Teller/Personal Banker
Savanna-Thomson State Bank
08.2010 - 02.2021
Quality Control Inspector
Primary foods
08.2001 - 08.2010
Certified Nurse Assistant - Nursing
Black Hawk College
GED -
Savanna High School
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