Tiffany Zilliner
Tampa,FL
Summary
Proven track record in enhancing customer satisfaction at UPS Customer Center through expert customer service and returns processing. Skilled in drawer balancing and ID verification, I led teams to implement quality standards, boosting client contentment. My approach prioritizes customer assistance and operational accuracy, driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Cashier
Wendy’s
02.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service , Unload ,
UPS Customer Center
10.2015 - Current
- Led cashiers and associates in providing thoughtful customer service.
- Increased client satisfaction by providing excellent customer service.
- Generated reports and tracked customer service metrics on daily basis.
- Implemented new quality assurance and customer service standards.
- Handled packages with care while transporting from truck to loading dock.
- Unloaded packages with care and placed in proper staging area.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
- Used barcode scanners and other technology to track and document cargo information.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Placed items into bags, boxes or other containers.
- Sorted and stacked finished items.
- Packaged fragile items with cushioning material.
Stocker
Ross Dress for Less
04.2020 - 12.2022
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
Education
Associate In Electronics Engineering Technology - Computer Engineering
ITT Technical Institute -Miami
Miami, FL01.2012
High School Diploma -
Jacksonville Jop Crop
Jacksonville, FL06.2005
Skills
- Returns processing
- Product Recommendations
- Drawer balancing
- Customer Assistance
- Customer Service
- ID Verification
- Database Management
- Logistics knowledge
- Positive Attitude
Timeline
Cashier
Wendy’s
02.2022 - Current
Stocker
Ross Dress for Less
04.2020 - 12.2022
Customer Service , Unload ,
UPS Customer Center
10.2015 - Current
Associate In Electronics Engineering Technology - Computer Engineering
ITT Technical Institute -Miami
High School Diploma -
Jacksonville Jop Crop
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