Summary
Overview
Work History
Education
Skills
Certification
Contact
Timeline
Generic

James J. Masseau

Tampa

Summary

Dynamic executive leader with a proven ability to inspire and motivate teams to achieve exceptional results. Committed to leveraging diverse talents and unique skill sets to create meaningful impact and enhance profitability. Expertise in client relationship management and product sales, combined with strong market analysis skills to identify opportunities and drive growth. Recognized for effective communication skills and strategic planning capabilities that foster collaboration and innovation.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Delivery Driver

Johnson Brothers
02.2025 - Current
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Managed route planning to optimize delivery times and reduce fuel consumption.
  • Operated delivery vehicle, maintaining cleanliness and performing routine inspections.
  • Communicated effectively with customers to confirm deliveries and address inquiries.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Assisted in training new drivers on company protocols and best practices.

Account Management | Sales Director

MaxHealth Wellness Consulting
12.2020 - 01.2025
  • Maintain and manage over $1MM current business while generating additional revenue | 10% increase in total annual sales the last 3 years
  • Responsible for overseeing and managing 50-70+ accounts as the main point of contact while prospecting new business
  • Negotiate deals with customers while establishing trust and achieving retention rates of 3+ years, 2 years above the company average
  • Maintain diligent records | consistent communication through CRM ensuring up-to-date customer contracts and accurate, accessible customer data
  • Increased ROI of customer accounts by 25% resulting in incremental and cross-selling opportunities | increase in purchase size
  • Overhauled customer onboarding processes improving engagement | customer referrals

Account Management | Logistics Director

NAVSUP
01.2018 - 01.2020
  • Successfully and efficiently managed multiple ETS accounts | detailed tracking | provided cost-effective solutions
  • Superior communication | sales skills with internal team | external military members
  • Responsible for OTIF accuracy | logistics documentation organization
  • Supply chain management | freight forwarding services
  • Accountable for management and distribution operations of 30,000 Sq Ft warehouse facility
  • Effectively managed over $1MM of supplies | product inventory

Key Management | Head Bartender | Mixologist

Gold Key PHR
01.2013 - 01.2020
  • Provided the 5 P's of world class service | hospitality management: pride, passion, preparation, professionalism and presentation
  • Set and enforced performance and service standards to keep consistent, high quality environment devoted to superior customer satisfaction
  • Maintained compliance with company policies and procedures for safety, sanitation and quality
  • Responsible for daily bar operations and management | food and beverage purchasing | inventory management | cash control | finance management | staff training
  • Successfully mixed and served 2000+ weekly customers providing exceptional communication | exceeded expectations | increased sales revenue
  • Protected business, team and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements

Education

Bachelor of Science - Criminal Justice

ECPI University
Virginia Beach, VA
05-2015

Military Electrician, Technology, Mechanics -

United States Navy
Chicago, IL
01.2012

Skills

  • Sales Sales Management
  • Operations Finance Management
  • Communications Client Experience
  • Transportation Logistics
  • Audio Visual Technology

Certification

  • CDL Class "A" License

Contact

  • Phone: 757-995-3263
  • Email: jamesmasseau17@gmail.com
  • Address: 6619 S. Manhattan Ave., Unit 2, Tampa, FL 33616

Timeline

Delivery Driver

Johnson Brothers
02.2025 - Current

Account Management | Sales Director

MaxHealth Wellness Consulting
12.2020 - 01.2025

Account Management | Logistics Director

NAVSUP
01.2018 - 01.2020

Key Management | Head Bartender | Mixologist

Gold Key PHR
01.2013 - 01.2020

Bachelor of Science - Criminal Justice

ECPI University

Military Electrician, Technology, Mechanics -

United States Navy

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