Tiffany Collins Yancey
Zebulon,NC
Summary
Hardworking employee with clean driving record, and register with Drug & Alcohol clearinghouse who is enthusiastic about learning the Trucking field inside and out.
Customer-focused and strong communicator to effectively interact with others. Quick learner and Committed to providing and delivering freight on time.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sagility LLC
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Outbound Call Center Agent
Alorica
09.2021 - 09.2022
- Researched prospective accounts to understand needs, build target lists and develop effective emails and scripts.
- Discovered qualified prospects within target markets to drive new sales opportunities.
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Delivered constructive suggestions to supervisor for improving outbound sales development processes.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Handled 150+ calls
CNA - Certified Nursing Assistant/Health Unit Coordinator
UNC Hospital
06.2019 - 08.2021
- Provide patient care and safety (newborn babies)
- Perform vital signs on both postpartum mom & babies and notify RN of changes
- Assisting with daily cares with C/S postpartum moms
- Documenting on postpartum moms & babies
- Performing newborns with first bath
- Weighing newborns
- Preforming newborns first hearing test
- Documenting newborn blood specimen into NCDPH Women and Children database
- Swaddling newborns
- Receives new patients and collects their records
- Places orders for supplies and assists in storage
- Completes admission and discharge forms
- Attends to telephones, forwards pager messages and transfers calls
- Supervises maintenance of reception area
- Greets new patients and directs them to appropriate destination
- 15+ infants
Certified Nursing Assistant I/ Felid
CNA/CHPNA, Transitions Life Care of Wake County
11.2016 - 06.2019
- Follow care plans to provide compassionate care to the patient in the areas of personal hygiene, elimination, feeding, and mobility
- Provides support
- Communicates with the nurse regarding services provided and significant findings/changes in the patient's functioning and/or care needs
- Document the care provided
- Responsible for professionally managing time, people, medical supplies, and technology
- Establishes and adheres to a time frame for patient visits in coordination with patients, their families and facility staff members
Education
Trucking School (CDL) - Medium-to-Heavy Vehicle And Truck Technology
Johnston Community College
Smithfield, NC10.2023
Diploma - Pharmacy Technician
Penn Foster Career School
Scranton, PA2010
Skills
- Established nursing procedures
- Nursing background
- Outbound Sales
- Phone script
- Customer acquisition strategies
- Call Triaging
- Scripted calls
- Outbound and inbound calls
- Customer relationship management
- Personal computer maintenance
- Account services
- Customer Inquiry Management (CIM)
- Customer retention
- Documenting behaviors
- Transporting patients
- Supporting personal needs
- Responding to emergencies
- Recording vital signs
- Valid Class A License With Tanker Endorsement
- DOT Compliance
- Effective Communication Skills
- Attention to Detail
- Pretrip Inspections
- GPS Navigation
- Safe Driving
- Transportation Safety
- Cargo Handling
- Document Management
- Load Security
- Defensive Driver Training
- Dependable and Reliable
- Customer-Oriented
Certification
line (10+ years) Certified Nursing Assistant (10+ years) Nursing Assistant (10+ years) Medical Office Experience (10+ years) Experience Administering Injections (4 years) Patient Care (10+ years) Infant Care (3 years) Vital Signs (10+ years) Reliability Team Work Problem-solving Flexibility Hospice care (5 years) Hospital Experience (10+ years) Medical RecordsCertifications and LicensesCertified Nursing Assistant (CNA)July 2014 to March 2024Nurse Aide I number 469616CPR Certification CertificationMedication AideOctober 2013 to PresentMedication Aide for Adult Care Homes
Timeline
Customer Service Representative
Sagility LLC
09.2022 - Current
Outbound Call Center Agent
Alorica
09.2021 - 09.2022
CNA - Certified Nursing Assistant/Health Unit Coordinator
UNC Hospital
06.2019 - 08.2021
Certified Nursing Assistant I/ Felid
CNA/CHPNA, Transitions Life Care of Wake County
11.2016 - 06.2019
Trucking School (CDL) - Medium-to-Heavy Vehicle And Truck Technology
Johnston Community College
Diploma - Pharmacy Technician
Penn Foster Career School
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