Tiffany Collins Yancey

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Processed customer service orders promptly to increase customer satisfaction.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Updated account information to maintain customer records. Participated in team meetings and training sessions to stay informed about product updates and changes.

• Follow care plans to provide compassionate care to the patient in the areas of personal hygiene, elimination, feeding, and mobility
• Provides support
• Communicates with the nurse regarding services provided and significant findings/changes in the patient’s functioning and/or care needs
• Document the care provided
• Responsible for professionally managing time, people, medical supplies, and technology
• Establishes and adheres to a time frame for patient visits in coordination with patients, their families and facility staff members
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

• Provide patient care and safety (newborn babies)
• Perform vital signs on both postpartum mom & babies and notify RN of changes
• Assisting with daily cares with C/S postpartum moms
• Documenting on postpartum moms & babies
• Performing newborns with first bath
• Weighing newborns
• Preforming newborns first hearing test
• Documenting newborn blood specimen into NCDPH Women and Children database
• Swaddling newborns
• Receives new patients and collects their records
• Places orders for supplies and assists in storage
• Completes admission and discharge forms
• Attends to telephones, forwards pager messages and transfers calls
• Supervises maintenance of reception area
• Greets new patients and directs them to appropriate destination
• 15+ infants

• Follow care plans to provide compassionate care to the patient in the areas of personal hygiene, elimination, feeding, and mobility
• Provides support
• Communicates with the nurse regarding services provided and significant findings/changes in the patient’s functioning and/or care needs
• Document the care provided
• Responsible for professionally managing time, people, medical supplies, and technology
• Establishes and adheres to a time frame for patient visits in coordination with patients, their families and facility staff members

• Duties included assisting with patient's assessment and care planning, assist patients in meeting nutrition and elimination needs, assist patients with mobility, personal hygiene and grooming, assisting in promoting patient safety and environmental cleanliness and helping patients with comfort and anxiety relief.

• Duties included assisting with patient's assessment and care planning, assist patients in meeting nutrition and elimination needs, assist patients with mobility, personal hygiene and grooming, assisting in promoting patient safety and environmental cleanliness and helping patients with comfort and anxiety relief.
• Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment