Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany M Everly

New Brighton,PA

Summary

Outgoing and professional leader with strong organizational skills and teamwork acumen. Provides superior guidance and service to employees. Well-versed in process improvements, delegating and monitoring performance metrics.



Overview

13
13
years of professional experience
1
1
Certification

Work History

Data Entry Supervisor

SelectRX
2021.06 - Current
  • Supervisor of a fast moving data entry team at a fast growing pharmacy
  • Assisting in training new staff
  • Training current staff on new processes
  • Scheduling bi-weekly team meetings to keep the team up to date with new information
  • Effective implementation of performance improvement plans as well as corrective action plans
  • Maintaining and overseeing productivity
  • Assisting with improving and implementing new workflow processes
  • Coaching team members on errors to improve their skills
  • Reviewing and submitting timesheets
  • Scheduling employees based on company needs
  • Managing large documents and reports within google documents / Microsoft excel /
  • Microsoft word
  • Balancing employees between facilities to maintain productivity
  • Identifying and resolving issues quickly
  • Performing Yearly Reviews
  • Holding 1:1 performance reviews
  • Maintaining employee documents
  • Executing new workflow processes
  • Adapting to new company expectations
  • Audited production reports, tracking data entry and processing errors.
  • Developed and implemented department policies and Standard Operating Procedures (SOP).
  • Conducted performance reviews of employee goals, objectives and performance expectations.
  • Reported statistics requested by senior management accounting for database growth and call volume.
  • Provided daily supervision, feedback and oversight to direct reports.
  • Participated in weekly conference calls with management to discuss department updates and strategies.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Kept high average of performance evaluations.

Lead Pharmacy Technician CPHT (pharmacy Technician)

Beaver Health Mart Pharmacy
2011.01 - 2021.05
  • Beaver pa
  • Insurance prior authorization
  • Managing monthly sales
  • Training of new hires
  • Maintaining employee records
  • Scheduling yearly HIPPA and FWA training
  • Scheduling staff (including vacations)
  • Organizing vaccination clinics
  • Organizing community health events
  • Maintaining inventory
  • Uploading and maintain month sales
  • Scheduling meetings with potential new vendors
  • Direct customer care
  • Facilitating and scheduling patient deliveries
  • Updating social media promotions
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Counted, measured and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Developed and implemented improvements to pharmacy organization system.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Managed opening and closing duties for pharmacy.

Education

High School Diploma -

New Brighton High School
New Brighton, PA
06.2007

Skills

  • Data Entry Skills
  • Ability to delegate
  • Conflict resolution
  • Productivity Management
  • Communication Skills
  • Quick and adaptive learner
  • Time management
  • Detailed and organized
  • HIPAA Regulations
  • Medical Terminology
  • Leadership
  • Google Docs
  • Scheduling / Call offs
  • Data Entry Documentation
  • Annual Evaluations
  • Staff Training
  • Handling Complaints
  • Coordinate Schedules
  • Employee Timesheet Processing
  • Workflow Processes
  • Leadership and Change Management
  • Complex Problem-Solving
  • Work Assignments
  • Enforce Policies
  • Quality Assurance Procedures
  • Records Management Systems

Certification

CPHT Certified Technician

Indiana State Licensed Technician

Timeline

Data Entry Supervisor

SelectRX
2021.06 - Current

Lead Pharmacy Technician CPHT (pharmacy Technician)

Beaver Health Mart Pharmacy
2011.01 - 2021.05

High School Diploma -

New Brighton High School

CPHT Certified Technician

Indiana State Licensed Technician

Tiffany M Everly