Tiffany M Everly
New Brighton,PA
Summary
Outgoing and professional leader with strong organizational skills and teamwork acumen. Provides superior guidance and service to employees. Well-versed in process improvements, delegating and monitoring performance metrics.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Entry Supervisor
SelectRX
06.2021 - Current
- Supervisor of a fast moving data entry team at a fast growing pharmacy
- Assisting in training new staff
- Training current staff on new processes
- Scheduling bi-weekly team meetings to keep the team up to date with new information
- Effective implementation of performance improvement plans as well as corrective action plans
- Maintaining and overseeing productivity
- Assisting with improving and implementing new workflow processes
- Coaching team members on errors to improve their skills
- Reviewing and submitting timesheets
- Scheduling employees based on company needs
- Managing large documents and reports within google documents / Microsoft excel /
- Microsoft word
- Balancing employees between facilities to maintain productivity
- Identifying and resolving issues quickly
- Performing Yearly Reviews
- Holding 1:1 performance reviews
- Maintaining employee documents
- Executing new workflow processes
- Adapting to new company expectations
- Audited production reports, tracking data entry and processing errors.
- Developed and implemented department policies and Standard Operating Procedures (SOP).
- Conducted performance reviews of employee goals, objectives and performance expectations.
- Reported statistics requested by senior management accounting for database growth and call volume.
- Provided daily supervision, feedback and oversight to direct reports.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Kept high average of performance evaluations.
Lead Pharmacy Technician CPHT (pharmacy Technician)
Beaver Health Mart Pharmacy
01.2011 - 05.2021
- Beaver pa
- Insurance prior authorization
- Managing monthly sales
- Training of new hires
- Maintaining employee records
- Scheduling yearly HIPPA and FWA training
- Scheduling staff (including vacations)
- Organizing vaccination clinics
- Organizing community health events
- Maintaining inventory
- Uploading and maintain month sales
- Scheduling meetings with potential new vendors
- Direct customer care
- Facilitating and scheduling patient deliveries
- Updating social media promotions
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Counted, measured and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Developed and implemented improvements to pharmacy organization system.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
Education
High School Diploma -
New Brighton High School
New Brighton, PA06.2007
Skills
- Data Entry Skills
- Ability to delegate
- Conflict resolution
- Productivity Management
- Communication Skills
- Quick and adaptive learner
- Time management
- Detailed and organized
- HIPAA Regulations
- Medical Terminology
- Leadership
- Google Docs
- Scheduling / Call offs
- Data Entry Documentation
- Annual Evaluations
- Staff Training
- Handling Complaints
- Coordinate Schedules
- Employee Timesheet Processing
- Workflow Processes
- Leadership and Change Management
- Complex Problem-Solving
- Work Assignments
- Enforce Policies
- Quality Assurance Procedures
- Records Management Systems
Certification
CPHT Certified Technician
Indiana State Licensed Technician
Timeline
Data Entry Supervisor
SelectRX
06.2021 - Current
Lead Pharmacy Technician CPHT (pharmacy Technician)
Beaver Health Mart Pharmacy
01.2011 - 05.2021
High School Diploma -
New Brighton High School
CPHT Certified Technician
Indiana State Licensed Technician
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