Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany N. Williams

Lugoff,SC

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Driven performer equipped to handle multiple administrative tasks effectively. Exemplary worker with highly investigative skills.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work History

Medical Payments Claims Adjuster

Progressive Insurance
Tampa, FL
05.2022 - Current
  • Communicate with customers, attorneys, and medical providers while making adjustments to medical claims.
  • Use medical knowledge and investigative skills to analyze cause of injury, potential for fraud, along with coverage and liability.
  • Perform policy research and interpret medical records to ensure payment accuracy.
  • Learn new skills and applied to daily tasks to improve efficiency and productivity.
  • Work with customers to understand needs and provide excellent service.
  • Learn new skills and applied to daily tasks to improve efficiency and productivity

Program Coordinator

SCDHHS-BabyNet
Columbia, SC
07.2018 - 05.2022
  • Conducted developmental screenings/evaluations to identify areas of delay in children ages birth to 3.
  • Determined eligibility for BabyNet Program within 45 days of referral
  • Maintained electronic and hard copy file for each referred child.
  • Connected eligible families with early intervention agencies serving their areas.
  • Promoted program awareness within community.

Service Coordinator

TN Early Intervention
Chattanooga, TN
11.2016 - 07.2018
  • Facilitated development of transition plan to preschool, school or, if appropriate, to other services.
  • Established meaningful relationships with families to foster environment of trust.
  • Designed individualized family service plans that took into account clients' goals and preferences
  • Upheld client satisfaction by designing accurate and detailed timelines for early intervention services and alerting clients of changes
  • Maintained accurate records and full compliance with government regulations and agency guidelines

Family Service Worker

Wateree Community Actions
Camden, SC
11.2016 - 07.2018
  • Facilitated development of transition plan to preschool, school or, if appropriate, to other services.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Documented data and completed accurate updates to 70+ case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Reported child abuse in accordance with legal standards of mandatory reporters
  • Planned, promoted and managed parent workshops on assisting families in attaining goals.

Education

Master of Business Administration -

University of Phoenix
Columbia, SC
09.2010 - 01.2015

Bachelor of Science - Psychology

Lander University
Greenwood, SC
08.1999 - 12.2001

Associate of Arts - Psychology

Spartanburg Methodist College
Spartanburg, SC
08.1997 - 05.1999

Skills

Case management

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Timeline

Medical Payments Claims Adjuster

Progressive Insurance
05.2022 - Current

Program Coordinator

SCDHHS-BabyNet
07.2018 - 05.2022

Service Coordinator

TN Early Intervention
11.2016 - 07.2018

Family Service Worker

Wateree Community Actions
11.2016 - 07.2018

Master of Business Administration -

University of Phoenix
09.2010 - 01.2015

Bachelor of Science - Psychology

Lander University
08.1999 - 12.2001

Associate of Arts - Psychology

Spartanburg Methodist College
08.1997 - 05.1999

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Tiffany N. Williams