Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany (Nikki) Allen

Columbus

Summary

Detail-oriented account manager known for strong client relations and effective policy management. Experienced in training and supporting staff, contributing to a cohesive team environment focused on achieving high service standards.

Overview

10
10
years of professional experience
2
2
Certifications

Work History

Account Manager

Gallagher Arthur J
Columbus
03.2021 - Current
  • Cultivated client relationships, enhancing satisfaction and increasing retention rates.
  • Addressed client issues promptly, sustaining high service quality and client trust.
  • Processed applications, payments, cancellations, renewals, and other policy changes accurately.
  • Coordinated with underwriters and departments during policy renewal process, ensuring seamless execution.
  • Explained policy details and coverage options to clients clearly and effectively.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Pursued continued professional development through insurance workshops, courses and webinars.

Team Assistant I & II

Cincinnati Insurance Companies
Fairfield
08.2016 - 02.2021
  • Provided accurate quotes for various insurance policies, aiding clients in informed decision-making.
  • Processed new policy applications and updated existing policy documents.
  • Prepared and organized essential documents, including applications and endorsements, ensuring compliance with legal and company standards.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided ongoing training support for junior members of staff on commercial insurance topics.
  • Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.

Education

Some College (No Degree) - Creative Writing

University of Pittsburgh
Pittsburgh, Pennsylvania

Skills

  • Account management
  • Client relationship management
  • Client needs analysis
  • Policy renewals
  • Policy adjustment
  • Regulatory compliance
  • Policy analysis
  • CRM software
  • Document preparation
  • Marketing strategies
  • Customer service
  • Problem resolution
  • Effective communication
  • Training support
  • Licensed insurance agent
  • Client relations

Certification

Property & Casualty License - Issued 09/30/21 - Department of Ohio Insurance

Timeline

Account Manager

Gallagher Arthur J
03.2021 - Current

Team Assistant I & II

Cincinnati Insurance Companies
08.2016 - 02.2021

Some College (No Degree) - Creative Writing

University of Pittsburgh
Tiffany (Nikki) Allen