Tiffany Paige Finch
Longview,Tx
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
Work History
Store Manager/Loan Specialist
Ace Cash Express
Longview, TX
07.2017 - Current
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Obtained repeat business by building strong customer relations and delivering world-class customer service
- Secured store perimeter and enforced procedures to minimize losses and protect store assets
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing
- Reconciled daily sales transactions to balance and log day-to-day revenue
General Manager
Whataburger
Longview, TX
07.2012 - 08.2016
- Managed team of 30 professionals
- Reduced and controlled expenses
- Surpassed revenue goals in four consecutive quarters
- Served as mentor to junior team members
- Implemented corporate and departmental policies
- Evaluated employees job performances and set goals
- Plan and prepare work schedules
- Listening and resolving customer/employee complaints with magnificent customer service
- Hired and trained upcoming employees
- Managed money, inventory, and maintenance.
Meter reader
Swepco/AEP
Longview, TX
09.2005 - 06.2008
- Monitored production rates and planned rework processes to improve production
- Troubleshoot electrical and mechanical defects for residential, commercial and industrial sites.
- Increased customer satisfaction rates by 35% through effectively communicating meter statuses and functionality with customers
Mail Carrier
Rural, United States Post Office
Gilmer, TX
03.2004 - 08.2005
- Delivered special orders directly to customer locations
- Loaded and unloaded 15-25 trays of mail daily
- Completed a daily pre-trip inspection checklist before first delivery of the day
- Established long-term customer relationships through prompt and courteous service
- Operated motor vehicles in a safe and efficient manner
- Met and surpassed productivity targets and quality standards
- Obtained signatures needed to complete and process all paperwork in a timely manner
- Answered customer questions regarding shipments
- Reported any errors found on delivery documents to supervisor
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Education
GED -
Kilgore College
Kilgore, TX03.1998
Skills
- Goal Setting
- Quality Assurance
- Budget Control
- Training Management
- Verbal and Written Communication
- Recruitment and Hiring
Timeline
Store Manager/Loan Specialist
Ace Cash Express
07.2017 - Current
General Manager
Whataburger
07.2012 - 08.2016
Meter reader
Swepco/AEP
09.2005 - 06.2008
Mail Carrier
Rural, United States Post Office
03.2004 - 08.2005
GED -
Kilgore College
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