Tiffany S. Houston
Little Rock
Summary
Detail-oriented Care Coordinator with over 6 years of experience in patient care and administrative support. Skilled in organizational skills, policy adherence, and medical terminology. Committed to improving patient experiences by fostering effective communication and efficient care processes.
Overview
20
20
years of professional experience
Work History
Care Coordinator/Medical Assistant
EngageMed
North Little Rock, AR
12.2020 - Current
- Coordinated patient care plans, ensuring alignment with treatment goals and resource availability.
- Facilitated communication between healthcare providers and patients to enhance service delivery.
- Developed and maintained detailed patient records in compliance with regulatory standards.
- Implemented workflow improvements that increased efficiency in care coordination processes.
- Assisted in patient intake processes, accurately documenting medical histories and vital signs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Patient Access Representative
University of Arkansas for Medical Sciences, UAMS
Little Rock
03.2006 - 08.2019
- Coordinated patient admissions and registrations, ensuring accurate data entry and compliance with hospital policies.
- Managed insurance verifications and authorizations, improving patient experience through timely processing.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance patient satisfaction.
- Collaborated with clinical staff to streamline patient flow, enhancing operational efficiency across departments.
Education
High School Diploma -
Little Rock Central High
Little Rock, AR05-2003
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Documentation proficiency
- Scheduling
- Policy adherence
- Medical terminology understanding
Timeline
Care Coordinator/Medical Assistant
EngageMed
12.2020 - Current
Patient Access Representative
University of Arkansas for Medical Sciences, UAMS
03.2006 - 08.2019
High School Diploma -
Little Rock Central High