Tiffany T. Anderson
Summary
Highly organized Healthcare Business Associate with extensive experience supporting clinical operations. Skilled in managing patient data, scheduling, electronic records, and cross-functional communication using systems such as EPIC, Cerner, and Microsoft office. Proven ability to handle high call volume, resolve complex issues, and deliver a patient/customer-first experience in fast paced environments. Trusted partner to leadership and care teams, known for accuracy, confidentiality (HIPAA), and process improvement. Tech-savvy, adaptable, and efficient excelling in independent and team based work settings while maintaining exceptional service and operational excellence.
Overview
2027
2027
years of professional experience
Work History
Business Associate
Mount Sinai Hospital
New York, NY
09 2013 - Current
- Manage 75+ customer interactions daily, providing knowledgeable and friendly service
- Manage patient census, demographic data and charge information; assigned beds and update Epic/ Cerner/ Citrix/ Bed Board systems for accurate patient flow
- Maintain and organize both paper and electronic medical records using Patient works, ensuring compliance with Medical Records/HIM standards
- Discharged charts in proper order, corrected deficiencies, and collaborated with the interdisciplinary team to complete
- Supported compliance with HIPPA and HIM standards, contributing to audit ready documentation
- Contributed to a safe, organized, and patient centered environment through proactive problem solving and attention to detail
Department Manager
H&M (Hennes & Mauritz)
New York, NY
09 2008 - 09 2013
- Developed and promoted team members through coaching and succession planning
- Strengthened operational compliance and workplace safety
- Analyzed and followed up on Sales & profit KPI's to drive department performance
Sales Supervisor
Steve Madden
New York, NY
11.2005 - 05.2008
- Analyzed sales data to identify trends, optimizing inventory levels and improving stock turnover
- Developed and executed staff schedules to ensure optimal coverage during peak hours
- Mentored junior staff, fostering professional growth and enhancing overall team performance.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Online08-2026
Certification - Pharmacy Technician
City Tech
Online05-2025
Skills
- CRM & Ticketing Systems (EPIC EMR, Citrix, Salesforce, Zendesk)
- Medical Records/ Health Information Management (HIM)
- Chart completion, reviewing deficiencies
- Calendar and workflow coordination
- Strong typing and computer proficiency (Windows/ Microsoft Office, EHR systems)
- Data Entry & Accuracy
- Patient Works/ EHR systems
- Appointment Scheduling & Coordination
Timeline
Sales Supervisor
Steve Madden
11.2005 - 05.2008
Business Associate
Mount Sinai Hospital
09 2013 - Current
Department Manager
H&M (Hennes & Mauritz)
09 2008 - 09 2013
Bachelor of Science - Healthcare Administration
Western Governors University
Certification - Pharmacy Technician
City Tech